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Auto Repair
Vogue Auto Services - Best Range Rover Repairing & European Cars Workshop - Service Center (Land Rov...
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Vogue Auto Services, operating under the business name Vogue Auto Services, is a comprehensive service center specializing in the repair and maintenance of European cars, including Land Rover, Jaguar, and Porsche. The company offers a range of services encompassing general car repair and maintenance, functioning as an auto repair shop and machine workshop. Their expertise extends to various repair services, with skilled mechanics providing specialized care for these luxury vehicles. The company offers solutions for routine servicing, complex repairs, and diagnostics, ensuring the optimal performance and longevity of the vehicles they service.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.3 out of 5 from 81 reviews, customer sentiment towards Vogue Auto Services appears mixed, leaning towards positive. While a significant portion of customers express high satisfaction with the service, professionalism, and quality of work, a notable minority report negative experiences, primarily related to pricing, communication, and perceived issues with the quality or authenticity of parts used.
Service Quality and Strengths:
Positive reviews consistently highlight the professionalism, knowledge, and dedication of the team, particularly mentioning Mr. Muhammad. Strengths identified include efficient service, attention to detail, a clean and well-equipped workshop specializing in European cars, transparency in pricing (in some cases), and the use of high-quality parts (as reported by satisfied customers). The workshop is frequently recommended for Range Rover service and is praised for its organized approach and timely delivery.
Weaknesses and Areas for Improvement:
Conversely, negative feedback points to significant concerns. These include perceived high service costs compared to competitors, poor communication and inappropriate behavior from staff (specifically mentioned with "Abu Hamad"), lack of transparency or refusal to provide proof of parts used, and serious issues with the longevity and quality of repairs, with some customers reporting subsequent problems and questioning the use of new versus used/rebuilt parts. Instances of unexpected charges and errors after service are also reported.
Common Themes:
Recurring positive themes include the expertise with European cars, particularly Range Rover, and the positive impact of Mr. Muhammad's involvement. Negative themes center around inconsistent pricing, communication breakdowns, and concerns regarding the integrity of repairs and parts.
Final Assessment:
Vogue Auto Services appears to deliver high-quality and reliable service for many customers, particularly those with European vehicles, benefiting from skilled staff and a well-regarded lead mechanic. However, the presence of significant negative reviews regarding pricing, communication, and the quality of repairs raises concerns about consistency and trustworthiness for some customers. While the overall rating is positive, potential customers should be aware of the reported issues and consider seeking detailed quotes and clarification on parts used.
Best workshop for Range Rover in Dubai.The behavior of the staff is good.Nice tidy workshop.Pricing range also affordable.Delivered on time.Quality of work is good.I would recommend everyone to visit once.I am satisfied with my car work.
Dear Everyone,
Please take my review seriously. Attention Unfortunately I didn't read the reviews, and fall in the trapped . This is the worst place you go to do service for your Vehicle. This was my first service out of Altayer. Only God knows what they have done for my car.
I went to do 130k service. Changing gear oil and engine oil with filters. He asked for 4000 it was higher than market, and gave him 3700 only. After I have received it I have realised there's problem in the acceleration. Took it second day to other garage for inscriptions they informed me that the gear oil was not changed.
Took it back to him. We realised that there's some issue with cable. They fixed it. Then told him I need evidence that you have changed the oil, and put original parts he refused, and went grumpy. He asked me to pay 300 for him first.. I told him I will pay but give me the proof. Refused completely, and became even more aggressive. I went back home. Suddenly got new error suspension fault. OMG don't know what to do.
Great service garage, Highly recommended to deal with!
I have been visiting this Center in Al Quoz for my Range Rover Service over the past year. They are organized and the service is smooth. I would definitely recommend to see Mr Muhammad as he is on point and always happy to assist.
I recently visited Vogue Auto Services for Range Rover, and I am beyond impressed with their exceptional service. Mr. Muhammad and his team are highly professional, knowledgeable, and dedicated to delivering the best results. Mr. Muhammad personally ensured that all my concerns were addressed and kept me informed throughout the process. The workshop is clean, well-equipped, and clearly specialized in handling European cars like Land Rover, Jaguar, and Porsche. They worked on my car efficiently and with great attention to detail. I also appreciated their transparency in pricing and the use of high-quality parts. If you’re looking for a reliable and trustworthy service center, I highly recommend Vogue Auto Services. Mr. Muhammad and his team truly go above and beyond to provide excellent customer service and outstanding workmanship!
I took my car for service and he quoted me 19,000 AED worth work must be done to the car, I greed and paid him the amount after 10,000 KM the car was leaking from everywhere. The work was done to radiator related pipes and most the engines pressure hoses and pipes. the part he changes should las at least 60,000Km ( as per Land Rover ) mainly pressure pipes for engine and cooling system 90% of the parts used parts or rebuilt not new and he charges as a new parts, you cant trust this guy most of the part are not visible to check they are under the engine cover. this place is trash, the owner is very tricky person
he comes out as very professional and ones you have an issue he turn to street smart and always has an excuse for his lack of knowledge, I almost damaged the engine. pls avoid this workshop they are many good work shop in Dubai you can trust.. NOT this guy.
I visited Vogue Auto Services for a simple oil and filter change for my 2010 Range Rover Vogue. Unfortunately, my interaction with Abu Hamad was disappointing. I inquired about the service cost, which seemed high compared to other garages. Abu Hamad’s response was illogical, and his manner of communication was inappropriate. While asking about additional parts, he seemed disinterested, providing prices hastily and turning attention to a phone call. Moreover, a 2.5 percent charge was added for card payment. Overall, the experience fell short of expected customer service standards. I would not recommend this garage to others.
The most bad service in the world not only in Dubai 🤮 if they paid me to bring my car to fix with them I will not fix it
The worst workshop i have ever dealt with. They just destroyed my range rover. Don't even think to go there.
They are doing major servicing of my car with great care. You can get your car major serviced from them every 30,000 kms so that you don't have to face big expenses in the future. Their work is very nice and affordable. I hope they will give better service in the future.