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Computer Repair
Key Solutions Computer Services
Category: Electronics Repair
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Key Solutions Computer Services is a computer service business offering a range of IT solutions. The company offers services including IT support, network solutions, cloud services, cybersecurity, and data backup and recovery. They provide assistance with computer hardware and software issues, network setup and maintenance, and implementation of cloud-based technologies. Key Solutions also focuses on protecting businesses from cyber threats and ensuring business continuity through reliable backup and recovery strategies. Their services are designed to help businesses manage their technology effectively and securely.
Customer Sentiment:
Overall customer sentiment is overwhelmingly positive, reflected in the high average rating of 4.8 out of 5 from 44 reviews. A significant portion of customers express satisfaction with the service received.
Service Quality:
Key strengths highlighted in the reviews include efficient problem resolution, technical expertise, and professional customer interaction. Several customers specifically mention quick turnaround times and successful repairs for complex issues like virus removal and data recovery. The business is also praised for going "the extra mile" and providing assistance without charge in some instances.
Common Themes:
Recurring positive themes include effective problem-solving, helpful and knowledgeable staff, and a willingness to assist customers. However, a notable weakness identified in a few reviews is the communication regarding repair timelines and the inability to fix certain issues after extended periods. Delays in diagnosis and notification of repair outcomes appear to be areas for improvement.
Final Assessment:
Based on the provided reviews and overall rating, Key Solutions Computer Services generally delivers high-quality and reliable service. The business demonstrates strong technical capabilities and a commitment to customer satisfaction, as evidenced by the high average rating and numerous positive comments. While there are isolated instances of communication issues and inability to resolve certain repairs, these appear to be exceptions rather than the norm. The overall pattern suggests a trustworthy and competent computer service provider.
Excellent customer service. I have used Key Solutions' services over many years from a client-side and also from a personal side when I purchased a laptop from them. They have always been efficient and effective and gone that extra mile for me. Great team and company.
Great team, they helped me, gave me the solution and didn't ask me for anything in return. Great people work at Key Solutions
I was referred to Key Solutions Computer Services by a friend.as I suspected a virus on my labtop. My emails were not working and I was not able to attach documents My screen kept blacking out. Within a few hours, Key Solutions had solved the issue and returned my computer fully functional. Excellent service, great expertise and very professional. Highly recommend them.
Needed an SSD to be added to my laptop and Mr Lloyd helped me perfectly. Didn’t take too long. Will definitely recommend to others
Only things that happen in Dubai. Incredible, but they gave me the service for free. I have all my work documents, recovered and saved for free!!
Took weeks to tell me it would cost several thousand aed to fix my laptop
Very bad service. They took my laptop for repair and it took 3 weeks for them to tell, that they can't fix it. When I left laptop with them, they told that will check and update in 2 days max but in 3 weeks they didn't call me even once.
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