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Auto Repair
AUDIODIRECT.ae | DUBAI | SHEIKH ZAYED ROAD
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Audio Direct is a car stereo store. The company offers a wide range of car audio and video products, including head units, speakers, amplifiers, subwoofers, and multimedia systems. They also provide installation services for all the products they sell. Audio Direct specializes in custom car audio installations, designing and building systems to meet the specific needs and preferences of their customers. Their services include sound deadening, wiring, and system tuning to optimize audio performance. They cater to various budgets and vehicle types, from basic upgrades to high-end audiophile systems.
Overall Customer Sentiment:
Based on the provided reviews, customer sentiment towards AudioDirect appears mixed, leaning towards positive but with a significant negative outlier. The majority of reviews express high satisfaction with the quality of installations, product performance, and the technical expertise of the staff. However, a notable negative review highlights serious concerns regarding customer service, communication, and professionalism during initial inquiries.
Service Quality:
Reviews generally praise the quality of the installation work, describing it as "fantastic" and "seamlessly integrated." Customers report significant improvements in their car's audio systems and infotainment capabilities. The technical knowledge of the staff is also frequently commended. Conversely, the negative review details a poor experience with initial contact, including unhelpful responses, abrupt disconnections, and ignored follow-up calls, suggesting inconsistency in the customer service experience.
Common Themes:
Positive themes include the quality of the installed components, the technical skill of the installers, and the positive impact on the vehicle's audio system. Several reviews mention prompt service and good communication during the installation process. The negative review centers on poor initial customer interaction, lack of helpfulness, and unprofessional communication, including a concerning response from the owner.
Final Assessment:
AudioDirect appears to excel in the technical aspects of car stereo installation and product quality, leading to high customer satisfaction for completed work. However, the significant negative feedback regarding initial customer contact and the owner's response raises concerns about consistency in service delivery and customer handling. While the average rating is positive, the detailed negative review suggests potential issues with the initial sales and inquiry process. Prospective customers should be aware of this potential inconsistency, although the majority of reviews indicate a positive outcome once the installation process begins.
Fantastic customer service. Contacted these guys and received a call back the same day, and had a great quote inside 2. Booked in and had new audio installed within a day. Absolutely seeamlessly integrated. Can't recommend these guys enough. Great service, great products, and all at a fair price. Keep the good work going team Audiodirectđź‘Ť
Fantastic install and amazing components! The guys did what they promised and the sound in my jeep JK is amazing now. It’s also brought my car into the 21st century as far as car infotainment is concerned. Thank you! Very happy.
this business does not deserve even one star! below is that exact flow of the discussion with a staff of the company after calling on the listed mobile number later afternoon: me: "hello i sent you a whats app this morning request for repair on a android tablet" employee: "we do not work on tablets we have not installed" still with attitude me: "ok, can you plz let me know the price of a new one" 10 secs into waiting the line disconnects 2 mins later i call back, no one pick ups 2 mins later i call back, rejects call to be fair, i contacted their neighbor and competitor, they were super prompt, professional, gave all the answers and advise needed and made it easy for me to decided to replace the current system. I will make sure i let every friend and acquaintance know how lousy Audiodirect is, and will refer my friends to their neighbor competitor. Simple. ------------- Update based on what appears below as answer of the owner: "Response from the owner13 minutes ago That's the Ramadan spirit from a fellow muslim.... How sad the world has become when starting his fast, presumtion on my behalf, this is what his niat (intention) is; to take food off someones plate. Disgusting" My Feedback: I do not understand the victimization, you or your employee has done a very bad job handling a customer request, failed to provide information to close a sale, failed to show good will and help a prospecting customer.....where are the ethics (Khuluq) of dealing with a customer? where is the work with intention of Ihsan? If anything, and not that i expect it, but an apology and corrective action is what is due, not victimization. Before you accuse someone with bad niya and taking food with someone's plate, let your employee do his part in serving a customer. i called twice to enure i get an answer for the price of a replacement and i get hanged up on. what do you want me to do, come to your shop and beg your employee to serve me?
Very friendly and technically sound staff. I personally think customer care cannot go beyond the level they offer. Committed and trustworthy. Everyone in the shop welcomes us with a smiling face. Thanks for the service Team AudioDirect.
Very pleased indeed with the advice I received before having a new sound system fitted. The work was then neatly done in a timely fashion with excellent communication and follow up (had a minor problem which was immediately rectified) Thank you, highly recommended.
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