Cookies & Privacy
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy
Auto Repair
Al Yousuf Motors Yamaha Spare Parts Center - Dubai
Category: Motorcycle Repair
Al Yousuf Motors, a motorcycle dealer, offers a comprehensive range of services. The company offers...
Category: Appliance Repair
Fixed4less, , is a business specializing in mobile device solutions. The company offers comprehensiv...
Category: Auto Repair
Car Planet Dubai, , is a business specializing in car audio and visual solutions. The company offer...
Category: Auto Repair
Audio Direct is a car stereo store. The company offers a wide range of car audio and video products,...
Category: Auto Repair
Arabian Automobiles LLC, the official dealer for Renault in Dubai, operates a service center providi...
Al Yousuf Motors Yamaha Spare Parts Center is a business specializing in parts for various vehicles and equipment. The company offers a wide selection of auto parts, catering to the needs of car owners. Additionally, the company provides a comprehensive range of motorcycle parts, serving the requirements of motorcycle enthusiasts. For those with boats, the company offers outboard motor parts, ensuring smooth operation on the water.
Customer Review Analysis Summary
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.4 out of 5 from 239 reviews, the general customer sentiment appears to be largely positive. However, a notable portion of the feedback highlights significant areas for improvement, particularly concerning customer service interactions.
Service Quality:
While some reviews praise specific individuals and departments for excellent service, professionalism, and product knowledge, others express strong dissatisfaction with the level of assistance received. Issues cited include lack of attentiveness, unhelpful staff, and inadequate support after purchase, particularly regarding product setup and troubleshooting. The quality and variety of parts, especially in the motorcycle department, are positively mentioned.
Common Themes:
Recurring positive themes include the expertise and helpfulness of certain staff members and the availability of a good range of quality parts. Conversely, negative feedback consistently points to poor customer service, including staff being preoccupied, unhelpful post-purchase support, and instances of rudeness. There appears to be a disparity in the customer experience depending on the staff member or department interacted with.
Final Assessment:
The business demonstrates strengths in product quality and the knowledge of some staff members, contributing to a generally positive overall rating. However, the inconsistent customer service experience is a significant weakness that negatively impacts customer satisfaction and loyalty. Addressing the issues of staff attentiveness, post-purchase support, and ensuring a consistently positive and helpful attitude across all customer interactions is crucial for improving the overall service quality and maintaining a strong reputation. While the business offers quality products, the reliability of the service experience is variable.
Bad customer service! The gadget was not installed properly, and instead of doing their job, they are asking the customer to handle it. As requested, I gave them my phone to update the software, and now they are asking for my personal laptop. They clearly have no idea what they’re doing. The lady at the reception was very rude and had a terrible attitude
Highly recommended for Mr. Talal Excellent Motorcycle Spare Parts Department! I recently had the chance to visit the motorcycle spare parts department, and I was truly impressed. The team is highly professional and knowledgeable, always ready to assist with any inquiries. The variety of parts available is remarkable, covering everything from basic essentials to more specific components. The quality of the parts is top-notch, and they always ensure you get genuine items. What stood out the most was their efficiency in handling requests and their commitment to customer satisfaction. Whether you're looking for advice or a specific part, you can trust their expertise.
Sorry to say this .. I went In to buy a helmet, everyone was too busy on their phones.. I had to ask for help and was passed from person to person .. when I finally found one it was a ‘you want to buy now’ and then only interested. I ended up walking out and buying elsewhere. I didn’t feel welcome in your showroom sorry to say this.
The best customer service ever experienced. My appreciation goes out to Rakesh and Arun who are just exemplary people committed to customer service. Few words can describe how helpful and supportive they both are.
Very Bad Customer Service after buying the product from them they are guiding us how to update the product , instead they are telling us they have other customers you figure it out.. if you dont know what product you are selling whats the purpose for them to sell it . all they want to do is sell the product and leave the customer hanging very bad service definitely not buying any products from them . after telling them that i would be needing 5 units for my group with the very first purchase and this services i would definitely not recommend my friends to come here..
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy