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Tire Repair
Honda Sheikh Zayed Road Car Service Centre - Trading Enterprises
Category: Auto Repair
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Trading Enterprises is the business name of the entity. The company offers a comprehensive range of services for Honda vehicles. These include routine maintenance such as oil changes, filter replacements, and fluid checks. They also provide more complex repairs for engines, transmissions, brakes, and electrical systems. Diagnostic services are available to identify and resolve issues accurately. Additionally, the company offers genuine Honda parts and accessories, as well as tire services including rotation, balancing, and replacement. Body repair and painting services are also provided to restore vehicles to their original condition.
Customer Sentiment:
Based on the provided reviews and the overall average rating of 4.2 out of 5 from 972 reviews, the general customer sentiment appears to be positive, indicating a good overall experience for a significant portion of customers. However, the detailed reviews highlight areas where sentiment is mixed or negative.
Service Quality:
Strengths in service quality are consistently attributed to specific service advisors like John and Taufiq, who are praised for their professionalism, detailed explanations, and timely service delivery. The quality of work performed by mechanics is also positively noted. Weaknesses include issues with the reception area experience, such as chaos and pressure to upsell services. There are also instances of significant delays in vehicle retrieval and cars being returned in a dirtier condition than when dropped off, indicating inconsistencies in the service process.
Common Themes:
Recurring positive themes include the exceptional service provided by individual service advisors and the quality of mechanical work. Negative themes center around the reception area experience, including lack of amenities (water, coffee), uncomfortable waiting conditions (heat), and aggressive upselling tactics. Delays in service completion and vehicle handover, along with issues regarding vehicle cleanliness upon return, are also noted as areas for improvement. The perceived high cost of services and questionable recommendations for additional cleaning services are also points of concern for some customers.
Final Assessment:
While the business benefits from a strong overall rating and positive feedback regarding the expertise of its service advisors and mechanics, the detailed reviews reveal significant inconsistencies in the customer experience. Issues with the reception area, service process efficiency, and perceived value for money detract from the otherwise positive aspects. To consistently deliver high-quality and reliable service, the business should focus on improving the reception area environment, streamlining the vehicle handover process, addressing aggressive upselling practices, and ensuring vehicles are returned in a clean condition. Addressing these areas would likely lead to a more uniformly positive customer experience and further enhance the business's reputation.
Had my partner's car on service today, and feeling lucky I joined her at drop off ... or she'd been paying way more. A rather chaotic reception and a service advisor (John) who's the kindest guy, but unfortunately under high pressure to start his upselling speech immediately: service plan, deep cleaning, detailing, ... It's alarming to notice that Honda service advisors are now running the same engine cleaning scam as the petrol station staff, even showing you a clean fuel injector ... while trying to mark up your bill. When really required, the cleaning additive should be included with the service. One bonus star for the detailed service report though! Great job by your mechanics 👏🏻 EDIT: one extra star for Honda AF compensating for the billing discrepancy. From 2 to 3 stars, but general customer care and skyrocketing service pricing could still be drastically improved.
I had my car serviced at Honda Sheikh Zayed Road and was assigned a service advisor Mr. John Coutinho. He was very polite, professional and explained in detail what needed to be done. As promised my car was ready for collection on time. I would definitely recommend Mr. John to my family and friends who need help with their car. Thanks again Mr. John for doing a wonderful job. Keep up the great work and stay safe always.
Normally the overall experience is quite good. But this time, aside from the exceptional and professional service I got from John, there was no drinking water, the coffee machine was out of order and the reception area was hot.
Outstanding Service at Honda – A Big Thanks to Taufiq! I can’t express how impressed I am with the exceptional service provided by Taufiq at the Honda service center. From the moment I arrived, he went above and beyond to ensure that my car received the attention it needed. His in-depth knowledge and genuine care made the entire experience seamless. Taufiq’s recommendations were not only timely but also perfectly tailored to address the emergency needs of my car, giving me peace of mind knowing I was in good hands. Thank you, Taufiq, for your remarkable service – you’ve earned a customer for life! Highly recommend this Honda service center for anyone seeking top-notch care for their vehicle.
What used to be a reliable place for 6 years straight have failed me miserably today. Seems like the service took a down turn recently. After giving my car around 8:20 in the morning, the Agent called me at 3 to inform me the car is ready. I was happy that it was done on time so I told him I'll pick it up around 5. When I arrived 5:10 I told the Agent I'm in a hurry to pick up my daughter from nursery, he said it is parked somewhere else and it will take 10 minutes to bring it back. I have no clue behind this new process but guess when did I actually get the car? Around 5:45 with an unpleasant surprise that my car was dirtier than when I dropped it in the morning. I will try my best to get my money back for the remaining of my service contract and not come back again. Edit: they asked for my information although I raised two official complaints in their system the last one is: 8739013 and yet I did not receive any calls or even an apology.
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