Toyota Service Center - Al Badia Dubai

Absurd service. Booked for them to pick my car up due to noise on sunroof, they said 2 days to repair. They picked it up then called and asked why the car was there. We clarified what for. Then they called asking about my complaint about hazard signs (I hadn’t said anything about that). It has been 2 days and no answers. Status says vehicle received. We call and they say one day to answer. We going to Eid and I won’t have my car back on time to go to work.

Al Badia Toyota Branch.... I have been going here for service for years. It's the best & has improved vastly through the years. I would like to mention Mr. Vibindas.... such a kind & accommodating Service Manager. And special thanks to Mr. Ahmed Hammad.... another special man on the staff there. Thanks so much for your Toyota care.

I left my new car at the service for the first service. When they gave me the car, the car was all in bird shit. In the end, they couldn't wash it off. Even polishing didn't help. They scratched everything. The manager says it's not their problem. I recommend that you pick up the car carefully.

I would like to sincerely commend Mr. Pavin(Technical Advisor)for his outstanding customer service and professionalism. From the moment I arrived at the service center, he was welcoming, attentive, and extremely knowledgeable. He took the time to explain everything clearly and ensured that all my concerns were addressed efficiently. His dedication and positive attitude made my experience smooth and pleasant. Employees like Pavin truly reflect the high standards of Toyota, and I genuinely appreciate his excellent support. Thank you, Pavin, for your exceptional service!

Last March I had my car major problem on cvt transmission and I bring immediately @ Toyota AL BADIA DFC and I was very satisfied with their technical explanation & suggestion to highly services received from Mr. WAQAR AHMED ( Agent @ Service Counter # 7 ) & Mr. PRAVIN ( Technical Advisor ) , both of them are very professional & highly technical personnel with team work & customer commitments , I can consider this 2 team player is back bone of their group. This 2 team player are highly appreciated & recommend their services to the high quality values & customer satisfactory. Thank you very much for your valued service to your customer.

masters of redefining patience!!!

where do I even begin with this luxurious experience? Visiting this service center is like entering an exclusive royal court. First, you must humble yourself before the almighty receptionist, who will graciously grant you the honor of waiting to meet His Majesty—oh, sorry, the service agent.

After an hour or two of patiently admiring the breathtaking decor (or staring at the wall), you’re finally summoned to the royal chambers. Here, His Majesty will kindly excuse himself for an urgent trip to the royal lavatory, because, of course, one’s business can’t wait. Upon his triumphant return, you’ll be treated to a thrilling display of multitasking as he sends 300 emails, replies to a dozen chats, and finally, in a moment of divine generosity, enters your VIN number into the system.

But wait—there’s more! Once this Herculean task is complete, His Majesty will personally escort you to your car. With a regal wave, he’ll inquire, “Do you wish to service this humble chariot of yours?”

Naturally, you’ll say yes, and with the wisdom of a sage, he’ll deliver his grand decree: “Come tomorrow, same time.”

So, you return the next day, right on time, only to wait yet again for His Majesty to complete his sacred rituals and attend to other equally fortunate subjects. When your turn finally arrives, you might even be blessed with your car—if you’re lucky.

Truly, this is the pinnacle of customer service. A standing ovation for Toyota, the masters of redefining patience and humiliation. Bravo!.

Now, ‘the appointment’ has become more important than customer and related problems. From security to staffs have this language. The service level has reduced to appointment only. Without understanding all speaks only ‘appointment’. It is whims and wishes of principal dealer than customer problems. Earlier it was stereo type customer call Centre and now appointment. Please first understand the issue. If I have battery issue do I have to rush to company authorized service station / repair Centre or keep vehicle on till we get an appointment time slots and if it is after 4 days, imagine. Such an insulting… we are coming to give you an opportunity to serve. After all it is paid service.

Pre-owned car 19 k representative counter number 8 did 40K major service at 30K just to use my package, not even offer to pay for the 30k Minor or anything,,, no call to tell me car is ready and after all this, see how did I get the car LOOOOOOOOL I will never come to this place again

Pre-owned car 19 k representative counter number 8 did 40K major service at 30K just to use my package, not even offer to pay for the 30k Minor or anything,,, no call to tell me car is ready and after all this, see how did I get the car LOOOOOOOOL I will never come to this place again

The staff here are very dedicated, especially Waqar ahmed, who maintains our vehicle in a professional manner. He is also very nice, gentlemanly and polite, so i always comes to him for vehicle maintenance. If you need vehicle maintenance, come here！