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Mobile phone Repair
Minutes
Category: Computer Repair
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Minutes is a business that offers a range of repair services. The company offers mobile phone repair, addressing issues with various devices. They also provide general repair services, catering to a variety of items. For footwear, Minutes offers shoe repair, helping to restore and maintain shoes. Additionally, the company offers watch repair services, ensuring timepieces are functioning correctly.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.7 out of 5 across 553 reviews. Many customers express satisfaction with specific staff members, highlighting their helpfulness, professionalism, and ability to address specific needs. Positive experiences are noted for services like watch repair and assistance with specific requests.
Service Quality:
While the majority of feedback is positive, some reviews raise concerns about service quality and pricing. Instances of perceived overcharging for simple tasks and issues with handling more complex repairs are mentioned. There are also reports of poor customer service in certain situations, particularly regarding wait times and communication about service details.
Common Themes:
Recurring positive themes include appreciation for individual staff members and successful outcomes for specific repair or service needs. Negative themes primarily revolve around pricing concerns, perceived lack of flexibility, and inconsistent service quality, particularly for more involved repairs or non-standard requests. The contrast between positive experiences with specific staff and negative experiences with overall service processes is a notable pattern.
Final Assessment:
Based on the provided data, the business generally delivers high-quality and reliable service, as evidenced by the strong average rating and numerous positive reviews. However, there are areas for improvement, specifically regarding pricing transparency and consistency in handling all types of service requests. While individual staff members are frequently praised, ensuring a consistently positive customer experience across all services and interactions is crucial for maintaining the business's strong reputation. Potential customers can generally expect positive outcomes, but should be mindful of potential variations in pricing and service for certain requests.
Disaster, don’t recommend at all. Went to simply print a colorful page and they said I should wait for 40 minutes for their technician return and do it. Bare in mind it’s just ONE page that needs to be printed. The prices are too high and the service and quality very low. Desco is way better. Don’t waste your money and time here
Disaster, don’t recommend at all. Went to simply print a colorful page and they said I should wait for 40 minutes for their technician return and do it. Bare in mind it’s just ONE page that needs to be printed. The prices are too high and the service and quality very low. Desco is way better. Don’t waste your money and time here
Extremely overpriced. They charged 30dhs for a single battery for the car key. Not for replacing it, just for the battery! I replaced it myself in front of them, since they didn’t know how. Fairness is a good thing, these guys don’t know what that is.
Had a terribe experience with them. Their customer service is really bad, even though they provide many services, but they csnt deal with long term fixation issues.
Theyre only good for the small jobs on spot. But leaving your phone or leavong something to get repaired is a very bad expeeience and not recommended. Terrible customer service.
It is worth commending Marianne who assisted me with my signature stamp request. Very accommodating and paying attention to the details. That is why I looked for her again the next time I came back to Minutes for additional request. Keep up the good work Marianne!
Lovely and Nasrullah I meant two staff today Everything is very professional I love the customer service and they are so helpful I wish them the in the future and in this co
Safwan was very good at customer service. He understood our need perfectly and delivered the best service.
Very nice experiences with watch technician Mr Altaf. In short period he fix my favourite watch and give it a new like looks . Thank you so much 💓
Very over pricing compared to other shops. Need to be flexible and proactive with customer. Would not recommend
We went to change screen of phone iphone 13 and the employee name Mr ubaise he inform us the screen we'll be original after he fix I ask him to mention it is original in reset but he rejected says apple will not approve it is original and he reinstall the old screen back after wasting 2 hours on the shop playing with words .
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