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Computer Repair
Dubai online auto garage
Category: Auto Repair
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Dubai Online Auto Garage, operating under the business name Dubai Online Auto Garage, is a comprehensive automotive service provider. The company offers a wide range of services including computer repair service, air conditioning repair service, and auto body parts supply. They also specialize in auto radiator repair, auto wrecking services, and function as a car battery store. Furthermore, the company provides auto electrical services, machine repair service, and operates as a muffler shop and transmission shop.
Customer Review Analysis Summary
Overall Customer Sentiment:
Based on a collection of 61 reviews with an average rating of 4.2 out of 5, the overall customer sentiment appears to be largely positive, indicating a generally satisfactory experience for most patrons. However, a notable minority of reviews express significant dissatisfaction, highlighting inconsistencies in service delivery.
Service Quality and Strengths:
Positive feedback frequently commends the quality of work performed, with specific mentions of successful repairs and customer happiness with the results. There is also a specific positive mention of expertise with classic Mercedes Benz vehicles, suggesting a potential specialization. The high average rating suggests that for a majority of customers, the business successfully addresses their repair needs.
Weaknesses and Areas for Improvement:
Conversely, a significant weakness identified in the reviews is related to customer service and communication. Negative feedback points to issues with transparency regarding pricing and repair timelines, difficulty in obtaining updates, and instances of poor communication, including unanswered calls and perceived dishonesty. Extended repair durations, even for seemingly minor issues, are also a recurring concern. The practice of requesting advance payment without clear justification is highlighted as a negative aspect of the customer experience.
Common Themes:
The reviews reveal a dichotomy in customer experience. While the technical skill of the mechanics, particularly Mr. Narayan, is acknowledged positively, the administrative and customer-facing aspects of the business appear to be inconsistent and, in some cases, severely lacking. The change in management is mentioned as a potential factor influencing the current service levels.
Final Assessment:
While the business demonstrates technical capability in various auto repair services, as evidenced by the positive reviews and high average rating, the negative feedback regarding customer service, communication, and repair timelines is a significant concern. The business appears to deliver high-quality and reliable service for a majority of customers, but the inconsistencies in customer experience, particularly in communication and transparency, detract from the overall perception of reliability. Potential customers should be aware of these potential challenges, particularly regarding communication and expected repair durations.
I have audi car Before not stert Den problen ingine song Now all fix Dubai online auto garage Thanks
Original review: I was recommended this place by a previous customer. While i understand that they have a highly reputable and experienced mechanic in Mr Narayan, i must say i would not bring your car here if you care about any form of customer service. The car has been with them for 4 full days for a relatively minor problem (not always starting first time but always starts) and it has still not been solved. I was informed it has potentially an issue with the spark plugs. in 4 days, thats it. I also have been chasing them on a daily basis on the prices and updates but they have been extremely reluctant to provide me with any. I was also pressured to pay in advance, AED 1500!? I was not told what this cost was going to cover. I find this type of behaviour extremely audacious. I have no doubt that they will eventually return the car to me and Mr Narayan seems to be a good hearted owner however the rest of my experience has left a lot to be desired. 3/5 is a fair review for now but this may decrease if i am not satisfied with the results. Update: it’s been 5 days and still no word on when the car will be returned or the work will be completed. They hung up on me when I called the office this morning and when I called back I was told it would be “2 minutes” to get a call back. Their clocks must be broken because it’s been roughly 8 hours. Update 2: The car has now been with Al Manza for 13 days. I have had to personally visit the garage every morning this week to make sure work is getting done on the car. So far it has had an oil change, brake fluid top up, and 7 pieces of trim painted grey. The car has grease marks all in the interior carpet, only 30% of the interior painting has been done, the car has never been test driven. Their initial inspection had 8 items that needed to be fixed. So far none of those areas have been worked on. I rarely get an answer to my calls and questions. I still have not been quoted a full price. I am dropping the score to 2 stars. Out of respect to the owner who is seems to care about his job, reputation and customers. Only come here if you have major mechanical works needing to be done. And expect to leave the car for over 30 days.
The worst garage in uae or i must say gcc! Bunch of liers Their manager or owner called ranjit the biggest lier I rather have my car broken down then take it to this garage Their owners have changed since 2 years and its managed bu someone else Bunch of liers and scammers Never going back
They are awesome and they did very good work. I’m really very happy ! Wish you success!
Very experienced with classic Mercedes Benz
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