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Auto Repair
TotalEnergies Service 4U Automotive Center
Category: Motorcycle Repair
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Category: Bicycle Repair
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Category: Bicycle Repair
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Category: Auto Repair
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TotalEnergies Service 4U Automotive Center, operating under the business name Service 4U, is an automotive service provider. The company offers a range of services including car wash and oil change services. Their car wash services aim to keep vehicles clean and well-maintained. The oil change service is a key offering, providing essential maintenance for vehicle engines. Service 4U focuses on providing these core automotive services to their customers.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.3 out of 5 across 624 reviews. A significant portion of customers express satisfaction with the services provided.
Service Quality:
Strengths in service quality are frequently mentioned, particularly regarding oil change services and the helpfulness of staff. Specific individuals are occasionally highlighted for their positive contributions. However, there are notable weaknesses reported, primarily concerning car wash service efficiency and quality. Issues include excessive wait times, inadequate cleaning, and cars not being properly dried or wiped.
Common Themes:
Recurring positive themes include good service for oil changes, reasonable pricing, and positive interactions with staff members. Conversely, consistent negative feedback centers on the car wash process, specifically delays, lack of thoroughness in cleaning, and issues with drying and wiping. There are also mentions of perceived lack of staff discipline and efficiency in the car wash area.
Final Assessment:
Based on the provided data, the business demonstrates strengths in its oil change service and customer interactions, contributing to a generally positive overall sentiment and high average rating. However, the car wash service appears to be a significant area for improvement, with recurring issues impacting customer satisfaction. While the business delivers reliable service in some areas, the inconsistencies in the car wash process suggest that the overall quality and reliability are not uniformly high across all services offered. Addressing the inefficiencies and quality concerns in the car wash department would likely further enhance customer satisfaction and solidify the business's reputation for high-quality service.
Bad service without discipline for the time and the price is very bad All the stuff not working only stop and delay for receiving my car
Good service and excellent customer service, I’ll satisfied with staff and Mr. Marouane
Good service for oil change and good price, The staff was helpful also Mr. Marwan was very nice 👌
Simply the best car wash service in town. For the past 2 years, this shop never disappoints. Shoutout to my friend, the man RAJA who always makes sure my car is super clean and shiny. Keep it up!
Very slow and the car was not cleaned properly. By the time car was washed and it was time to vaccume the car got dry and after that it was not wiped properly as well. And I was told that one spray will clean all the stain in seat however dint seem like it helped. Anyways if you don’t have the man power to do extra work and and give a satisfying service please don’t make your customers to just spend money unnecessarily.
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