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Auto Repair
Abu Hail Garage LLC
Category: Auto Repair
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Abu Hail Garage LLC is an auto repair shop. The company offers a comprehensive range of services to address various vehicle needs. These services include general maintenance, mechanical repairs, electrical system diagnostics and repair, air conditioning service, brake repair, suspension work, and engine overhauls. They also provide bodywork and painting services. The company aims to provide reliable and efficient solutions for vehicle owners.
Customer Review Analysis: Auto Repair Business
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.2 out of 5 from 122 reviews, the general customer sentiment appears to be largely positive. A significant portion of customers express satisfaction with the service received, highlighting aspects such as technical expertise, reasonable pricing, and friendly staff. However, a notable minority of reviews indicate negative experiences, primarily related to service quality, communication, and perceived dishonesty.
Service Quality and Reliability:
Positive reviews frequently commend the business for its ability to accurately diagnose and repair vehicles, with specific mentions of detailed service explanations and professional management. Customers appreciate the range of services offered and the provision of necessary spare parts. The long-term customer loyalty mentioned in one review suggests a degree of reliability. Conversely, negative feedback points to instances of poor workmanship, incorrect procedures (like overfilling oil), and a lack of understanding of vehicle problems. These inconsistencies raise concerns about the overall quality control and reliability of the service provided in all cases.
Common Themes:
Recurring positive themes include the friendliness and professionalism of the staff, particularly mentioning specific individuals. Reasonable pricing is another frequently praised aspect. On the negative side, poor communication, delays in service, and perceived dishonesty or rudeness from certain staff members are significant concerns. Issues with service quality and potential theft from vehicles are also highlighted in negative reviews.
Final Assessment:
The business appears to possess core strengths in technical knowledge, pricing, and customer interaction, as evidenced by the majority of positive reviews and the strong overall rating. However, the presence of several critical reviews detailing significant negative experiences, particularly regarding service quality, communication, and staff conduct, indicates areas requiring improvement. While the business seems capable of providing high-quality and reliable service for many customers, the inconsistencies highlighted in the negative feedback suggest that the experience may not be uniformly positive for everyone. Potential customers should consider the overall positive trend but also be aware of the reported issues.
Big garage with poor service , I went their for oil change , my car is Honda Accord 2.4 and supposed to take 4.5 liters of oil .
The labor put a little less than 6 liters ! And he didn’t pull the dipstick out of the engine to look at it as all professional labors do and he didn’t even clean the engine filter . Very frustrated with this poor service . Now I need to find a garage to remove the overfilled oil from the engine
Excellent service and reasonable prices given to me for repairing my car Jeep grand Cherokee.. Every part of the service is discussed in detail and All staff are friendly.Great team, especially Mr bony & aswin. Good service all round.
I had a great experience at Abu Hail Garage! The work done was excellent, and the staff maintained a friendly and professional approach throughout. A special mention to Mr. Aswin and Mr. Boni for their exceptional service and attention to detail. Highly recommended for anyone looking for quality and reliable service.
Most important is they truly know how to fix your car. They are easy to deal with. Professrofesionals and predictable. And their charges are very reasonable. Oh, pleasant people also. 😊
The garage is very over priced. I just wanted them to swap a radiator hose and they said it cost 100 to swap it (i already had the part). Poor quality work, poor service and if you leave your car over night with them or just for 3 hours someone will go through your glove box and storage compartment and steal something even if it is not valuable. I do not recommend going there as I went there more than 6 times hoping that they have improved but they did not at all.
The Paki foreman at the garage who claimed to be the right hand of the owner, was super rude. He almost tried to attack me for asking about the work quality. I was scared and will never ever go to this place. Not recommended at all!
The worst experience ever specially with supervisor Khaled.
He has my car for 3 days and not even touch it and every time I call he said I am checking.
He is even aware on what I asked for.
Calling and no answer for several times
They don't know what's the problem in vehicle and what they repair.
Last two times I repair my car from this garage but they need only money it doesn't mean your car is ok or not
They repair all types of cars with reliability and affordable prices. I've been their customer since 2015, and ever since, I have had complete confidence in their service.
Very good people, staff are very friendly people, they do all sorts of repairs, mechanical and body, they provide spare parts needed, they give you invoice after check up, very honest and professional management. Your car is safe with them.