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Auto Repair
Yalla Fix Auto Repair
Category: Auto Repair
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Yalla Fix Auto Repair is a comprehensive automotive service provider. The company offers a wide range of services including general auto repair, car maintenance, and specialized services like auto air conditioning repair, auto dent removal, and auto electrical service. They also provide auto painting services. Their team of mechanics is equipped to handle various car repair needs, ensuring vehicles are running smoothly and efficiently.
Overall Customer Sentiment:
Based on the provided reviews and the high average rating of 4.8 out of 5 from 133 reviews, the overall customer sentiment towards Yalla Auto Garage appears to be overwhelmingly positive. Many customers express high satisfaction with the quality of work, speed of service, and the professionalism and friendliness of the staff. However, a small number of negative reviews highlight significant issues related to unresolved repairs, extended service times, and damage to vehicles.
Service Quality and Efficiency:
A recurring theme in positive reviews is the speed and efficiency of the service, with multiple customers reporting quick turnaround times, often within 24 hours, for various repairs including dent removal, painting, and general maintenance. The quality of the work is frequently praised, with cars being returned in a "brand new" or "shiny and new" state. Conversely, negative feedback points to instances of prolonged repair times (up to twelve days for a gear change) and ultimately unresolved issues, requiring the customer to seek service elsewhere.
Common Themes and Areas for Improvement:
Key strengths identified include the friendly and helpful nature of the staff, competitive pricing, and the ability to perform a range of services effectively. Specific individuals like Ali and Arfan are mentioned positively for their service and approachability. The primary weaknesses highlighted in negative reviews are the failure to correctly diagnose and fix problems, extended repair durations, and issues with communication and responsiveness (unanswered calls). Damage to vehicles during the repair process and subsequent lack of adequate resolution are also significant concerns raised by a few customers.
Final Assessment:
Considering the high volume of positive reviews and the exceptional average rating, Yalla Auto Garage generally appears to deliver high-quality and reliable service for a majority of its customers. The business excels in areas such as speed, quality of work, and customer interaction. However, the presence of critical negative reviews, though few in number, indicates potential inconsistencies in service delivery, particularly concerning complex repairs, diagnostic accuracy, and post-service support. While the overall picture is positive, potential customers should be aware of the reported issues and consider discussing the specifics of their repair needs and potential timelines upfront.
10/10!!! Staff are incredibly friendly and helpful, really cheap amazing price for the work that I had done. They got the car back to me in 24 hours when I thought it would take much longer. Cannot recommend enough!!! I had a bump taken out of my car and also painting done!!!
Amazing and incredible experience. Very professional team, car is back to brand new state in 24hrs. Big thank you to Ali for the outstanding service and output. Highly recommended. I’ve added the before and after photos for validation.
Bad service
I have been recommended by my friend who have used their service with very high expectations. I have collected my car after two days. Guys did great job! They work not only professionally but quit fast as well. Strongly recommend for those who want the best service in dubai! I have talked with Arfan the owner of the shop. He is easy to reach and very polite person! Recommend to talk to him directly.
My 1st experience was very good after that ull dont even bother to answer my calls. i tried so many times, but I had no response very disappointed
The worst garage ever, I have given my car for AC repair and kept the car there for more than 24 hrs and paid more than 1k to find that they have ruined the car seats , ripped the leather and damaged the dashboard and when I complained they just simly apologise... these people are extremely not professional especially that my car AC faulted again after 2 weeks. Save your money and find another garage.
These guys are super professional and amazing. I had problems with my Nissan Kicks, I originally took it to another service shop but they messed up some things for me in the car. I brought it to Yalla fix and they brought it back shiny and new. Highly recommend it and will be coming back here for my car’s repairs :)
Unfortunately I also came to Yela Auto Garage, they changed the gear of a normal car in twelve days and still I had to load the car and take it to recovery. These people only made a material bill in dirhams and I gave them fourteen hundred and fifty dirhams, still the car is not fixed. My advice to all my friends who go to this garage is to save their money and time in removing the customer's skin. Mr. Irfan and his A disciple of Mr. Ali has special skills. A general mechanic in Abu Dhabi fixed my car in just three hours and gave it to me. My car's suspension was defective, which he did not understand in twelve days. They are returning my money and not receiving my phone. Thanks
Unfortunately I also came to Yela Auto Garage, they changed the gear of a normal car in twelve days and still I had to load the car and take it to recovery. These people only made a material bill in dirhams and I gave them fourteen hundred and fifty dirhams, still the car is not fixed. My advice to all my friends who go to this garage is to save their money and time in removing the customer's skin. Mr. Irfan and his A disciple of Mr. Ali has special skills. A general mechanic in Abu Dhabi fixed my car in just three hours and gave it to me. My car's suspension was defective, which he did not understand in twelve days. They are returning my money and not receiving my phone. Thanks
Very poor staff and inexperienced just getting 5 stars and requesting to all customers please give 5 star.
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