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Auto Repair
Munich Auto Parts Trading LLC | German Car Parts UAE
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Munich Auto Parts Trading LLC is a business specializing in German car parts in the UAE. The company offers a wide range of services as an auto parts store, providing parts for various makes including Audi, BMW, Porsche, Volkswagen, and Volvo. They function as a dealer for these brands, offering genuine and aftermarket parts. Additionally, the company serves as an auto body parts supplier, catering to the needs of vehicle repair and maintenance. Their services encompass the supply of parts for a diverse selection of European vehicles.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the high average rating of 4.1 out of 5 from 245 reviews. However, a subset of reviews indicates significant dissatisfaction, particularly concerning customer service and parts availability.
Service Quality:
While many customers find the business to be a good source for original and reasonably priced parts, particularly for German cars, there are notable concerns regarding service quality. Specific issues highlighted include rude and arrogant phone interactions, inconsistent information regarding parts availability, and poor in-person customer service, including staff being unavailable during stated business hours.
Common Themes:
Recurring themes in the negative feedback revolve around poor customer service interactions, perceived dishonesty regarding parts stock, and a lack of professionalism from sales staff. Conversely, positive feedback often mentions good pricing and the availability of genuine parts, especially for specific car makes like BMW and German vehicles in general.
Final Assessment:
Based on the provided data, the business demonstrates strengths in providing genuine and competitively priced parts, contributing to a generally positive overall rating. However, the recurring negative feedback regarding customer service and parts availability indicates significant areas for improvement. While the majority of customers seem satisfied, the severity of the negative experiences reported suggests that service quality can be inconsistent and, at times, significantly below acceptable standards. Addressing these customer service issues is crucial for maintaining and improving the business's reputation and ensuring a consistently high-quality and reliable service experience for all customers.
A very poor customer service from sales counter it’s not good to mentioned that person name in public but over the phone they are rude and arrogant as saying like we are busy… couple of days parts are available all of sudden after today’s phone call parts not available. And those parts which i requested is not major parts also those are general service parts which always available in even very small spare parts shop. Such a shame to Munich auto parts to saying like we don’t have stock even they have in stock So wantedly that sales person said that we don’t have Defiantly can’t recommend to any one… Even there is single Star also waste for them
Best for Original parts with very good price
good for german cars parts, reasonably priced and genuine parts
Mentioned Volvo on the Website but they don’t have Volvo parts
Worst customer service I called earlier and arrived before break time but the service member handling bmw parts had already gone for break. I was told to wait at his desk by the person handling Mercedes and 10 mins later after asking again I was told the guy had gone for break. Lowest of the low customer service
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