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Auto Repair
QuCars - Boby Auto Garage
Category: Auto Repair
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Boby Auto Garage is a comprehensive automotive service provider. The company offers a wide range of services including auto body shop work, auto bodywork mechanics, and auto painting, addressing cosmetic and structural damage to vehicles. They also function as an auto repair shop and provide car repair and maintenance services, handling mechanical issues and routine upkeep. Additionally, Boby Auto Garage offers car detailing services to enhance the appearance of vehicles and provides a chauffeur service business.
Customer Sentiment:
Overall customer sentiment appears to be largely positive, as indicated by the average rating of 4.4 out of 5 from a total of 503 reviews. A significant portion of customers express satisfaction with the service received, highlighting efficiency, professionalism, and reasonable pricing. However, a notable minority of reviews indicate negative experiences, primarily related to the quality of repairs and potential issues arising after service.
Service Quality:
Based on the provided reviews, the quality of service appears inconsistent. While many customers report successful and timely repairs, others describe issues such as incomplete inspections, poor quality finishes (particularly paintwork), and the emergence of new problems after the vehicle has been serviced. Positive feedback often mentions helpful and professional staff, efficient processes, and good communication. Conversely, negative feedback points to a lack of attention to detail and potential negligence in identifying underlying issues.
Common Themes:
Recurring positive themes include efficient service, helpful and professional staff, reasonable pricing, and timely completion of work. Specific staff members are occasionally mentioned positively for their assistance. Negative themes frequently revolve around the quality of repair work, particularly for accident repairs, and the potential for new issues to arise after the car has been serviced. Communication and follow-up are also mentioned as areas for improvement in some negative reviews.
Final Assessment:
Considering the high volume of reviews and the strong average rating, the business generally appears to provide satisfactory service to a majority of its customers. Strengths lie in customer service, efficiency, and pricing. However, the recurring negative feedback regarding repair quality, particularly for more complex issues or accident repairs, suggests potential inconsistencies in workmanship or thoroughness. While many customers have positive experiences, prospective customers should be aware of the reported issues and potentially seek clarification on the scope of work and post-repair checks, especially for significant repairs. The business demonstrates the capacity for high-quality service but needs to address the reported inconsistencies to ensure a consistently positive customer experience across all service types.
Ajith, service advisor was very patient and reassuring with regards to the vehicle. The pricing is also very reasonable. If you are someone looking out for a good garage to do your periodic maintenance, this is the one
Don’t go to this place ever!!!! My insurance company recommended this Garage for me for minor accident bumper and headlight need to be changed, when I have to follow up for everything they told me that the car is ready, when I went to check the car, plenty of errors came on dashboard and what what make it worst that the battery is died and I have to get a new one, the battery was perfectly fine and no complaints at all, god knows what they did to my car, if you are not able to deal with BM then leave it!!!! I bought the battery and install it and they removed the errors, after one day drive, I got message that engine oil leak, luckily I was close to petrol station and I just managed to fill 1 liter to go a a near by garage to check it. When I reach there and while inspecting the car from down, I found that there is a leak coming form the engine and the radiator along with the coolant, which is came out after the the accident, however they didn’t bother to check for any other damages. they just replaced the bumper and the headlight that is it !!!!!!! without full inspection of the car!!!! I would not recommend anyone to go there to fix their car.
I had an excellent experience at Boby Garage, thanks to Mr. Faizan’s amazing service. He made the entire process smooth and hassle-free by securing fast insurance approval, saving me so much time and effort. The team was professional and efficient, ensuring my car was ready in no time. I truly appreciated their clear communication and attention to detail. Highly recommend this garage for anyone looking for top-notch service and outstanding customer care!
I am very pleased with this place. I read a ton of horror reviews of experiences people have had with other garages, but this place was deserves all the positive reviews it has. They perfectly fixed my car and without taking too much time and no delays. The staff are very helpful, professional and coordinating. The garage itself looks like a professional place. 10/10 recommended.
I had taken the car for accident repairs which were minor in nature. They tried to do a shabby job which I bought to their notice. They fixed it, but the quality of work was poor. Especially the paint / polish finish. Not recommended.
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