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Appliance Repair
Masterminds Electromechanical Works
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Masterminds Electromechanical Works, operating under the website mastermindshvac.com, is a comprehensive service provider in the electromechanical and property maintenance sectors. The company offers a wide range of services including air conditioning repair, air compressor repair, and is a recognized air conditioning contractor and system supplier. They also provide air duct cleaning services to improve air quality. Beyond HVAC, the company offers electrician services, plumbing, and painting. Their expertise extends to general property maintenance, making them a versatile solution for various residential and commercial needs.
Customer Sentiment:
Overall customer sentiment appears to be highly positive, as indicated by the average rating of 4.9 out of 5 across 285 reviews. Many customers express satisfaction with the company's reliability, punctuality, and the effectiveness of their repairs and services.
Service Quality:
Strengths highlighted in positive reviews include prompt response times, clear communication, knowledgeable technicians, and high-quality workmanship, particularly in AC repair and renovation projects. Customers appreciate the thoroughness and attention to detail demonstrated by the team.
Common Themes:
Recurring positive themes include the company's ability to successfully diagnose and fix complex issues, their professionalism, and the positive outcomes of their work. However, a significant negative theme emerges regarding poor customer service, unreliability in scheduling appointments, and unprofessional behavior from some individuals within the company, including demands for upfront payment and rudeness.
Final Assessment:
Based on the provided data, Masterminds AC Maintenance Dubai appears to deliver high-quality and reliable service for a significant portion of its customer base, particularly in technical execution and problem-solving. The high average rating and numerous positive reviews attest to their capabilities in various service areas. However, the presence of multiple negative reviews highlighting issues with customer service, scheduling, and professionalism indicates inconsistencies in their operational execution and customer interaction. While the technical expertise seems strong, addressing the reported issues with communication, reliability in appointments, and customer handling is crucial for consistently delivering a high-quality and reliable service experience across all interactions.
"Masterminds Electromechanical was the only company that successfully diagnosed and fixed our AC problem. After two other well-known companies failed, Masterminds HVAC came highly recommended by friends with a similar experience. Their technicians were incredibly knowledgeable, patient, and thorough in explaining the issue. The repair team did a flawless job, expertly fixing and repainting the ceiling cutout—so well that the cuts are almost undetectable. Exceptional service from start to finish, and I’m beyond satisfied as a customer. So glad I found Masterminds!"
"Masterminds HVAC quickly and effectively repaired our leaky AC unit a month ago. They arrived the next day, explained the problem clearly, and the repair has held up perfectly. Highly recommend their prompt and professional service."
Demanded 600 dirham to be sent to his bank account before even showing up at the property. We said no other contractor makes such a demand. He rudely respindee: "I am not another contractors."
We will find a polite & courteous contractor instead.
Masterminds AC Maintenance Dubai has provided reliable and thorough AC maintenance for my home in Arabian Ranches for over a year. Their punctual service and attention to detail have prevented costly breakdowns, saving me time and money. I highly recommend them for all AC repair needs in Arabian Ranches, they are available in emergency 24/7 services
Masterminds Electromechanical delivered exceptional service during the refurbishment of our villa in Arabian Ranches. Their team expertly handled our bathroom renovation and first-floor tiling project with consistent professionalism and punctuality. We were also pleased with their competitive pricing. The results are fantastic, exceeding our expectations and beautifully transforming our spaces. We highly recommend Masterminds to anyone in Arabian Ranches looking for top-quality workmanship and reliable service.
Masterminds is really great company!! The team was always on time, always in touch, always care if we happy with the result, and they really put a lot of effort to compete the work perfectly!!! I recommend any kind of air conditioning repair and services.
Omg! This is vulnerable experience ever we had and never ever obtain their services and they won’t deliver the ducts.
I wish I could able to upload the video and you guys would have entertained the way they lie on your face and Mr. Kaleem is the rudest and filthy person ever encountered in my life.
No respect
No response
No professionalism
It is a warning that because of such people, small contractors are blamed and they failed to deliver the commitments.
NEVER EVER TRY THIS COMPANY AND PLEASE DO NOT GET IN TROUBLE.
They promised several times to come, overpriced for their service. Made me stay home the whole day without showing up at the promised times. Yes multiple.
Very bad customer service.
When the maintaines guys from this company entered to my house, they said to me that they can fix A/C for sure even without checking it first.
During checking A/C workers broked my lamp.
Guy's, Don't waste your time for this company, they don't know how to do their job and technicians are not are professionals.
+ When I called their directors to complain about service and about broken lamp he started to speak with me in a rude way.
Very unprofessional. I had an issue with my AC units and they promised to come but never showed up. I tried to contact them and book another appointment but no response at all.