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Motorcycle Repair
EasyLease Motorcycle Rental - Al Quoz Branch
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EasyLease Motorcycle Rental - Al Quoz Branch, , is a business that specializes in motorcycle services. The company offers motorcycle repair and maintenance, including routine servicing, engine diagnostics, tire changes, and brake repairs. They also provide motorcycle rentals for various durations, catering to individuals and businesses. Additionally, the company offers motorcycle accessories and parts for sale.
Customer Review Analysis: Motorcycle Repair Shop
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 3.9 out of 5 from 2188 reviews, customer sentiment appears mixed, leaning towards dissatisfaction in several key areas. While some positive experiences are noted, a significant number of reviews highlight concerns regarding service efficiency and customer interaction.
Service Quality and Efficiency:
A recurring theme across multiple reviews is the excessive time taken for services, even for routine tasks like oil changes. Customers report waiting several hours for minor jobs and significantly longer for more complex repairs. The booking and check-in process also appears to contribute to delays, with reports of long waiting times even with prior appointments. This indicates potential inefficiencies in workflow management and resource allocation.
Customer Interaction and Communication:
Several reviews point to poor communication and unhelpful staff behavior. Customers express frustration with staff being unresponsive, unwilling to provide clear timelines, or lacking direct communication. This lack of transparency and poor customer service significantly impacts the overall experience and contributes to negative sentiment.
Common Themes:
The most prominent issues identified are prolonged service times, inefficient processes (booking, check-in), and poor staff communication/attitude. While some positive experiences with service speed are mentioned, they appear to be inconsistent.
Final Assessment:
While the business has a substantial number of reviews and a moderate average rating, the recurring negative feedback regarding service speed, efficiency, and customer interaction suggests significant areas for improvement. The inconsistency in service quality, as highlighted by contrasting experiences, indicates a need for standardized procedures and staff training. To consistently deliver high-quality and reliable service, the business should prioritize addressing these operational and customer service challenges.
03-10-2024 Thursday 2 service is very good 45 min finish 16-09-24 But 1 Service monday not good really bad 👎 experience general service take 4 hrs and I told one staff pls change my mobile stand and he take 2 hrs totally 6 hrs So I give one ⭐ star only for 1 service 2 service I give five star⭐⭐⭐⭐⭐ 24-10-2024 Thursday 3 service also very bad 👎 and see this pic of water service pls improved ur service and told ur staff to behave good to delivery rider pls 🙏
Assalamu Alaikum, may God's mercy and blessings be upon you. I hope you are well. I am a talabat rider who brought my bike here at 4:45 in the morning and deposited it here. It is now 9:00. My brother has not returned yet. I have asked the receptionists to kindly check it and tell me how much time it will take. They refused to tell me. I went to the garage side again and asked them to please just tell me that it will take more than four hours to get it ready. No one is ready to tell me how much more time it will take. Please, I request you to ask your staff what they are doing here and taking money for. If they are not working fast or not treating the riders well, then what is the purpose of them sitting here or paying your salaries?
For work first we need 5 to 7 days before booking And then 45 minutes standing in line for check inn Very bad service in alqoes dubai
I am very sorry to say that you are not even capable of taking reviews, even to change an oil it takes us four to six hours, If there is a major problem, then I don't know how many hours it will take.Even if we want to get a small job done, we have to wait for two to three hours. And if we talk to anyone, if we talk to any staff, they don't speak directly, they don't tell us anything. Who will we talk to? Who will we go and talk to? Tell us too.We work 12 hours and come there just to get the oil changed. If we spend four to five hours there, when will we sleep in the morning, when will we cook and eat, and when will we get up to go to work again in the morning? I have a humble request to you sir, please improve your staff, improve your management, okay, because we don't want to give a bad review , right? But the more humiliated we are, the more we are forced to take this step again.
My bike not washing he told no water 2 month before also same problem and no response properly so pls check Ur staff and manage properly otherwise Ur not keep able to do Ur service
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