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Auto Repair
KIA Service Center - Sharjah
Category: Tire Repair
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Category: Auto Repair
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Al Majid Motors Co. - KIA Service Center in Sharjah is an auto repair shop. The company offers a comprehensive range of services for Kia vehicles. These services include routine maintenance such as oil changes, filter replacements, and fluid checks. They also provide more complex repairs, including engine diagnostics and repair, brake service, suspension work, and electrical system troubleshooting. Additionally, the company offers genuine Kia parts and accessories. Their trained technicians are equipped to handle various issues to ensure vehicles are running smoothly and safely.
Overall Customer Sentiment:
Based on a total of 631 reviews with an average rating of 3.7 out of 5, customer sentiment appears mixed, leaning towards moderately positive. While a significant portion of customers express satisfaction, particularly regarding specific staff members and the quality of the service provided, a notable number of reviews highlight areas for improvement, primarily related to the waiting experience and overall service efficiency.
Service Quality:
Reviews indicate that the quality of the auto repair service itself is generally perceived as competent and thorough. Positive feedback frequently mentions efficient and careful handling of vehicles, with specific praise for the technical expertise and dedication of certain employees. However, some reviews suggest inconsistencies in service delivery and communication, with instances of delays and a perceived lack of proactive customer care.
Common Themes:
Recurring positive themes include appreciation for specific staff members who provide exceptional customer service, clear explanations of repairs, and a comfortable waiting area. Conversely, common negative themes revolve around the waiting experience, specifically the lack of a structured system leading to confusion and frustration, insufficient staffing to manage customer flow, and issues with amenities like internet access and transportation options.
Final Assessment:
The business demonstrates the capacity to deliver high-quality and reliable service, as evidenced by positive feedback on technical expertise and individual staff performance. However, the overall customer experience is significantly impacted by operational inefficiencies, particularly in managing customer flow and waiting times. Addressing the identified weaknesses in organization, staffing, and customer amenities is crucial to consistently provide a positive and stress-free experience for all customers and improve the overall average rating.
I have been servicing my car with Abdulla at the Kia Service Center in Sharjah for over a year, and my experience with him has always been outstanding. He is professional, knowledgeable, and truly dedicated to customer satisfaction. Unlike some other employees in the repair and service department, who were not helpful and required constant follow-ups to complete my car repair—even after receiving approval, which took almost a month—Abdulla was the one who stepped in to assist me. He helped me get in touch with the team, ensured that my car was taken care of, and made the entire process much smoother. His commitment to providing excellent service and his proactive approach make him a valuable asset to the Kia Service Center.
My first experience in KIA service SHJ it was very good as a walking to bring the car for normal service and can enjoy and have coffee in lounge provided by KIA till received the car Thanks for customer service Mr.Fayaz ,for good customer service handling & Thanks KIA group
Outstanding!!! Visited the Kia Service Centre today for my car’s 90,000 km service, and I couldn’t be more impressed! The team delivered exceptional service—efficient, thorough, and handled with great care. A special shoutout to Anees, the supervisor, who went above and beyond. He patiently sat down with me, explained every detail of the service in a clear and friendly manner, and genuinely listened to all my concerns. His professionalism and dedication to customer satisfaction truly stood out! The waiting area was a delight—spacious, clean, and incredibly comfortable, making the entire experience stress-free. Despite the comprehensive service, the process was surprisingly quick, and the team ensured everything was handled neatly. Highly recommend this service centre to anyone seeking reliable, transparent, and top-notch car care. Thank you, Anees and the entire team, for making this such a positive experience!
Service here as they will give it to you there’s no take care of the clients . No internet, No transportation to nearest mall at least and always they will say you’re late so no car washing
The waiting experience here is extremely frustrating due to poor organization. There is no ticketing system, making it chaotic and confusing for customers. People don’t know who is next, which can easily lead to disputes. On top of that, there is only one employee handling a long queue of customers, making the wait even worse. Please consider implementing a waiting ticket system and adding more staff to improve efficiency. This would create a fairer, more organized, and less stressful experience for everyone.
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