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Computer Repair
Grace Computers FZC, Sharjah
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Grace Computers FZC, operating under the name Grace IT Company, is a technology solutions provider based in Sharjah. The company offers a comprehensive range of services including computer support and repair, catering to various technical needs. They also function as a camera store and supplier of closed-circuit television (CCTV) systems, enhancing security options for clients. Grace IT Company provides GPS supplies and acts as an internet service provider and telecommunications service provider, ensuring connectivity and communication solutions. Furthermore, the company is a security system supplier, offering robust protection measures. Their expertise extends to web services, functioning as a web hosting company and website designer, assisting businesses with their online presence.
Customer Sentiment:
Overall customer sentiment appears mixed, with a notable portion expressing dissatisfaction. While some reviews indicate positive experiences and good service, others highlight significant issues related to service delivery and communication.
Service Quality:
Based on the provided reviews, there are inconsistencies in service quality. Positive feedback suggests competence in certain areas, while negative comments point to potential shortcomings in responsiveness, timeliness, and professionalism. Specific concerns include delays in providing quotes or services and a lack of communication.
Common Themes:
Recurring themes in the negative reviews center around poor communication, extended waiting times for service or quotes, and a perceived lack of professionalism. Conversely, positive feedback generally praises the quality of service provided.
Final Assessment:
Based on the limited sample of reviews and the provided overall data (4 total reviews with an average rating of 3 out of 5), it is difficult to definitively conclude whether the business consistently delivers high-quality and reliable service. The presence of both positive and strongly negative feedback suggests variability in customer experience. While some customers have had satisfactory interactions, others have encountered significant issues that negatively impact their perception of the business's reliability and professionalism. Further analysis with a larger dataset of reviews would be necessary to form a more conclusive assessment.
Good service provider 👍
I won't suggest using their services, I wasted the entire month waiting for a quote or service. They could have let this know sooner that they couldn't help. They are currently not responding to the messages. extreme unprofessional
Very bad service
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