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Auto Repair
Renault Sharjah - Service Center - Arabian Automobiles LLC
Category: Auto Repair
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Renault Sharjah - Service Center - Arabian Automobiles LLC is a business specializing in car repair and maintenance. The company offers a comprehensive range of services for Renault vehicles, including routine maintenance like oil changes, filter replacements, and fluid checks. They also provide more extensive auto repair services, addressing mechanical and electrical issues. Their offerings encompass diagnostics, brake repairs, engine servicing, transmission work, and air conditioning system maintenance. The company aims to ensure vehicles are running safely and efficiently through their expert repair and maintenance solutions.
Overall Customer Sentiment:
Based on the provided reviews and the high average rating of 4.5 out of 5 from 673 reviews, the overall customer sentiment towards Renault Service Centre Sharjah appears largely positive. Many customers express satisfaction with the service provided, particularly highlighting the professionalism and helpfulness of specific service advisors.
Service Quality and Strengths:
Key strengths identified include efficient service completion times in some instances, clear communication from service advisors, and the ability to address reported issues effectively. Several reviews specifically commend the service advisors for their attentiveness, detailed explanations, and proactive updates throughout the service process. The quality of the repair work is also positively mentioned in some cases.
Common Themes and Areas for Improvement:
While generally positive, recurring themes indicate areas requiring attention. A significant point of concern is the extended waiting time for service completion, with some customers finding the 4-5 hour timeframe for normal service excessive. Communication regarding timelines and updates, particularly from some service advisors, is inconsistent and has led to frustration for some customers. Issues with the spare parts section, including long waiting times and perceived lack of customer service skills, are also highlighted. Furthermore, some customers perceive the pricing for services as high compared to alternative options.
Final Assessment:
Renault Service Centre Sharjah demonstrates a strong foundation of positive customer experiences, largely driven by the performance of their service advisors and the quality of their repair work. The high average rating supports this. However, to further enhance customer satisfaction and reliability, the service centre should focus on reducing service delivery times, ensuring consistent and proactive communication regarding timelines, improving the efficiency and customer service in the spare parts department, and potentially reviewing pricing competitiveness. Addressing these areas will likely solidify their reputation for high-quality and reliable service.
Excellent service!! I love it when things are communicated in a proper way, and it was well done by my service advisor Mr Sanoop. They have fixed some issues which I didn't complain about even. Strongly recommend.
I gave my car on 15th for a service and Exhaust replacement, but the service advisor Sanoop, does not revert on timelines. Every time I call him, its , I will call you back but no call at all for the next 5-6 hours. Extremely bad service.
I recently had an outstanding experience at the Renault Service Centre in Sharjah, thanks to the exceptional service provided by their service advisor, Sanoop. From the moment I arrived, Sanoop was welcoming and attentive, taking the time to understand my car's issues and ensuring I was kept informed throughout the entire service process. His professionalism and customer-first approach truly stood out. The service itself was efficient, and my vehicle was returned in excellent condition, all within the expected time frame. I highly recommend visiting the Renault Service Centre in Sharjah and working with Sanoop for top-notch service.
I recently visited Renault Service Centre Sharjah for my car service and had the pleasure of dealing with Snoop Bhanu, the service advisor. From start to finish, he was professional and incredibly helpful. He took the time to explain all the services my car needed. Efficiently he managed the parts replacement. Snoop made sure to order the parts in time, kept me updated throughout the process, and ensured everything was replaced smoothly without any delays. His clear communication and dedication throughout the process. Thanks to Snoop Bhanu and his outstanding customer service, I would recommend him to anyone looking for a reliable experience.
I recently visited Sharjah Renault for my first full car service, and I had a wonderful experience! Sanoop was incredibly helpful and made the whole process seamless. I was pleasantly surprised by how quickly everything was completed—my car was ready in just 5 hours. I highly recommend their service for anyone looking for efficiency and excellent customer care!
I usually use to service my car at Autotrust I thought of giving to arabain automobiles this time , but the experience which I have faced was too bad , there is no one to even attend me I waited for 04 hours and I return back
Services are excellent as per charges but one improvement required that delivery time must be reduced from 4 to 5 hours to 2 hours for normal service. This will help the customer not to waste half day by waiting, waiting and waiting.
The service at the Spare parts section is the worst. Waiting for too long. Only one employee for both Renault and Nissan who also lacks customer experience skills. Also, no support in giving info about spare parts!
This time I had a bad experience. I gave my car for full check but on August 10, 2022 but still did not get the report on August 22. Two years ago, Mr Raj was there who guided me well and provided all details alongwith the check up report. This time, Mr Anoop has been promising for the past two weeks that he will send the reports. I doubt if the full check up has been done or not. May I request Service Centre manager to please see the matter.
Worst technical team ever.. however Mr. Any service adviser is very supportive.. and prices are very high for Renault as compared to other brands..
if you're facing any serious issues with the car better to visit outsource garages in Ajman.. there are hidden gems in ajman industrial area for those who can rectify any kind of issues of any brand with 10% of the agency cost which is fair enough.