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Auto Repair
Hytec Auto Services
Category: Auto Repair
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Hytec Auto Services is an auto repair shop offering a comprehensive range of services. The company offers general automotive repair, including engine diagnostics and repair, brake services, and transmission work. They also provide routine maintenance such as oil changes, tire rotations, and fluid flushes. Additionally, Hytec Auto Services handles more specialized services like air conditioning repair, electrical system troubleshooting, and exhaust system repairs. Their goal is to provide reliable and efficient service to keep vehicles running smoothly.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the higher average rating (4.1 out of 5) and a significant number of positive reviews highlighting professionalism, speed, and good communication. However, a notable portion of reviews express extreme dissatisfaction, citing issues with pricing, quality of work, and alleged dishonest practices.
Service Quality:
Positive reviews frequently praise the speed and efficiency of service, with some customers receiving their cars back quickly. Specific mentions of knowledgeable staff and effective problem-solving are also present. Conversely, negative feedback strongly criticizes the quality of maintenance, describing it as "terrible" and "third-class." Concerns about recurring issues and incomplete repairs are also raised.
Common Themes:
A recurring theme in negative reviews is the perception of inflated pricing and attempts to upsell unnecessary services or parts. Several customers report being quoted significantly high amounts for minor issues and subsequently finding out the suggested work was not needed. There are also allegations of using non-genuine parts while charging for genuine ones. Communication is highlighted positively in some reviews but negatively in others, particularly regarding the handling of complaints and explanations of issues. The name "Arslan" appears in both positive and negative contexts, suggesting a varied customer experience with this individual.
Final Assessment:
Based on the provided reviews and overall rating, the business appears to deliver a service that is satisfactory for many customers, particularly for basic repairs and those prioritizing speed and efficiency. However, the significant number of negative reviews raising serious concerns about pricing transparency, quality of work, and potential dishonesty cannot be ignored. While some customers have positive experiences, the recurring themes of alleged overcharging and unnecessary repairs suggest potential inconsistencies in service delivery and ethical practices. Customers seeking complex repairs or those who are not highly knowledgeable about car maintenance may want to exercise caution and consider obtaining second opinions.
**My experience with this shop was extremely disappointing.**
They charged an unreasonably high price, and the quality of car maintenance was terrible—absolutely third-class. They used basic engine oil but charged double the price. On top of that, they tried to scam me by claiming my car had major issues and handed me a huge quotation.
Mr. Arslan constantly pushed for unnecessary parts replacements. I had only gone in for a minor basic service, and they gave me a shocking quotation of AED 5,000. I panicked and went straight to the official Nissan Service Center, where they confirmed it was a scam—my car didn’t need any of the work they suggested.
**BEWARE! DO NOT VISIT THIS PLACE.**
I was scammed for a simple engine filter, engine oil, and air filter—all charged at nearly double the normal price. They also wasted a lot of my time with unnecessary delays.
I believe in karma—dishonest practices like this won’t last long.
**My experience with this shop was extremely disappointing.** They charged an unreasonably high price, and the quality of car maintenance was terrible—absolutely third-class. They used basic engine oil but charged double the price. On top of that, they tried to scam me by claiming my car had major issues and handed me a huge quotation. Mr. Arslan constantly pushed for unnecessary parts replacements. I had only gone in for a minor basic service, and they gave me a shocking quotation of AED 5,000. I panicked and went straight to the official Nissan Service Center, where they confirmed it was a scam—my car didn’t need any of the work they suggested. **BEWARE! DO NOT VISIT THIS PLACE.** I was scammed for a simple engine filter, engine oil, and air filter—all charged at nearly double the normal price. They also wasted a lot of my time with unnecessary delays. I believe in karma—dishonest practices like this won’t last long.
Best car service in Dubai. Everything is clean, neat. The main thing quickly and qualitatively. Good luck to you guys, I will definitely come back and recommend to everyone !!!!
For basic repairs probably ok. For anything serious, electric, etc, avoid this place. It’s waste of time and money. I had to send back my car to their garage twice because it was delivered to me not fully repaired… and till now I can’t open my back window and door because they don’t know what they did wrong when preparing something else … and they couldn't fix it even after going again and waiting for hours! Nice guys but their staff is really weak!
Had a great experience with HYTEC Auto Services! Super professional, quick, and efficient—had my car sorted and even dropped back to me within three hours. Fair pricing too. Would definitely recommend!
I had a fantastic experience at Hytec Auto Services for an electrical issue with my car. Umer was incredibly knowledgeable and took the time to explain the problem clearly. He not only fixed the issue quickly but also checked for any other potential problems. The service was prompt, and the pricing was fair. I highly recommend the workshop.
Incredible customer service, fantastic communication and very speedy and professional workmanship . Big shout out to Arslan who was nothing other than brilliant throughout! Highly recommend this amazing company. I’m a very happy customer and will be returning.
On 02/9/24 between 3.00 - 4.00 pm I took my car to HYTEC AUTO (found on Google) for unusual engine humming sound which was handled by one of their CSR's. I informed them that I had changed the spark plug and done total body clean up. I was asked to wait in their reception area.
After sometime I went to their service area where the mechanic checked the spark plugs and fitted them back. They, then started accelerating my car and a humongous amount of smoke filled the service area which was very unusual. I was told there was serious problem with my car and I should not drive it, but have it towed and it would cost me between AED 4000 to 6000 to have it rectified. A fear of danger was instilled into me for driving under such conditions.
I refused to accept their report and I took it to another garage Star Square Garage just 4 kilometers away for a second opinion. My hunch was right there was absolutely no problem in my car, the smoke was artificially created to instil fear and extract unreasonable repair charges. I called the same CSR back from the second garage and let him know what a great scammer he was. Please note I was driving the car the entire day that day and till today I did not detect any smoke even as I write.
I even let their management know about this scam expecting an apology only to be told that he would check and come back which never happened. So if you are dealing with this garage please TAKE A SECOND OPINION to avoid being scammed.
If you have faced similar experiences. Please share.
Promised that they installed genuine front brakes and paid for that in May. Today the car was inspected and found out the brakes are not genuine! Stop ripping off people.
Very unprofessional garage!!!!
Manager ARSALAN is a very rude person who doesn't have skills to deal with clients .
They ripped my car.
Please don't go to this garage 🙏
Plus, their mechanics don't know how to fix Range Rover.
Please consult with the dealership about the problem of your car before going to any local garage.