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Motorcycle Repair
Kawasaki Service Center Dubai Al Quoz
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Kawasaki Service Center Dubai Al Quoz, operating under the business name Kawasaki UAE, is a motorcycle repair shop. The company offers a comprehensive range of services for Kawasaki motorcycles. These services include routine maintenance such as oil changes, filter replacements, and chain adjustments. They also provide more complex repairs, including engine diagnostics and overhauls, suspension work, and electrical system troubleshooting. Additionally, the company offers tire services, brake repairs, and accessory installation. Their expertise covers various Kawasaki models, ensuring specialized care for each motorcycle.
Customer Sentiment:
Overall customer sentiment is overwhelmingly positive, as reflected in the high average rating of 4.7 out of 5 from 54 reviews. The majority of customers express high satisfaction with the service received.
Service Quality:
The reviews consistently highlight the high quality of service provided. Customers frequently commend the thoroughness of inspections and maintenance, with several noting a significant improvement in their motorcycle's performance after service. The technical expertise of the staff is also a recurring positive theme.
Common Themes:
Key strengths identified include the professionalism, friendliness, and knowledge of the staff, particularly mentioning specific individuals for their helpfulness and clear communication. The efficiency of the service process and the meticulous attention to detail by technicians are also frequently praised. A notable weakness, however, is the poor response and service from the spare parts department, including late replies, unanswered calls, and delayed deliveries.
Final Assessment:
Based on the provided reviews and overall data, the Kawasaki service center generally delivers high-quality and reliable service for motorcycle maintenance and repair. The technical service and customer interaction aspects are strong points, contributing to the high customer satisfaction. However, the issues within the spare parts department represent a significant area for improvement to ensure a consistently positive customer experience across all service areas.
Finally the wait is over.. Galadari brings Kawasaki back to life in the UAE. Such a peace of mind for taking all my kawasaki bikes for service and maintenance! Mr Faheem at Kawasaki service center was extremely helpful to me and our riding group Sunset family starting with the seamless appointment and until the handover. He even followed up after the service which I applaud. The technicians were outstanding aswell with the service of my bike. I am very impressed how meticulously they went through each part of my motorcycle for the general service. Would recommend everyone to bring their Kawasaki in for service at the Al Quoz service center.
I only service my bikes at Kawasaki! Faheem, Kirin and their team are amazing and always offer the best advice for your motorcycle, no matter what. I recommend them 100%!!
I would like to thank Mr. Faheem, he was so helpful and explained everything to me and recommended what service is required for my kawasaki 400 ninja - recommended!
People working so slow
Poor response and high quotes from there sales man in soare parts department. Late reply, don’t answer calls, late delivery, very poor service
Subject: Excellent Service at Kawasaki Service Center! I recently visited the Kawasaki Service Center and was truly impressed by the outstanding service I received. From the moment I arrived, the staff was professional, friendly, and highly knowledgeable. The technicians handled my motorcycle with great care, providing a thorough inspection and explaining every step of the maintenance process. The service was completed efficiently, and my bike now runs smoother than ever. I truly appreciate their dedication to quality and customer satisfaction. A big thank you to the entire team for their exceptional work! I highly recommend this service center to all Kawasaki owners. ⭐️⭐️⭐️⭐️⭐️ Keep up the great work! Best regards, Ali 1000sx
This is the best service I have ever received! 🤩 You can’t imagine what these geniuses did for me. They disassembled my motorcycle into tiny pieces just to ensure everything was in perfect condition, simply because I heard a strange sound. Not to mention the bike service itself—when I rode it for the first time afterward, I felt like it wasn’t even my bike anymore, but a completely new one! 🥰🥹 Thank youuuu Kawasaki team ✨💚💚💚✨
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