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Auto Repair
High Touch Automotive
Category: Auto Repair
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High Touch Automotive is a car detailing service and auto body shop. The company offers a comprehensive range of services to keep vehicles looking their best. These include exterior and interior detailing, paint correction, ceramic coating, and paint protection film application. For auto body needs, the company provides collision repair, dent removal, scratch repair, and painting services. High Touch Automotive aims to provide high-quality craftsmanship and customer satisfaction in all aspects of their work.
Customer Sentiment:
Overall customer sentiment is overwhelmingly positive, as reflected in the high average rating of 4.8 out of 5 from 119 reviews. Many customers express high satisfaction with the service provided, highlighting professionalism, efficiency, and attention to detail. Specific staff members are frequently mentioned for their exceptional service. However, a small number of reviews indicate significant negative experiences, citing issues with work quality, communication, and accountability.
Service Quality:
The majority of reviews praise the quality of work, particularly for detailing services like ceramic coating, tinting, and PPF. Customers appreciate the meticulous approach and the resulting appearance of their vehicles. Conversely, the negative reviews raise serious concerns about the quality of paintwork, interior cleaning, and the handling of vehicle parts, suggesting inconsistencies in service delivery.
Common Themes:
Recurring positive themes include the professionalism and friendliness of the staff, the efficiency of the service, and the high quality of detailing work. Negative themes center around issues with paint matching and application, damage to vehicles during service, and a perceived lack of accountability or transparency in resolving problems. Communication and the handling of discrepancies appear to be areas for improvement based on the negative feedback.
Final Assessment:
Based on the provided reviews, the business generally delivers high-quality and reliable service, particularly in car detailing. The high volume of positive feedback and the strong average rating indicate a consistent positive experience for most customers. However, the presence of detailed negative reviews, though few in number, highlights potential areas of concern, particularly regarding auto body work and the resolution of customer complaints. While the business appears to excel in its core detailing services, potential customers should be aware of the reported inconsistencies in other areas and consider these factors in their decision-making.
Amazing service provided by the high touch team ! I had taken the ceramic package for my car plus an interior detailing done for another, offered up a great deal on it too. Professional. Efficient and attention to detail that is impeccable. Highly recommend High Touch to anyone looking to spruce up their car. A big shout to Aslam and team for making the experience that much better.
Bad experience, car returned with sand inside, didn’t apply proper ceramic, didn’t touch up plastic parts, waste of money
Essa alghafri thanks
High class treatment and perfect work quality. Just contact Rama and your car will be in safe hands.
I did give my car for a ceramic coating and rim refurbishing and de-chroming after having told by the owner of the shop that he has his own painting shop and quoted me a price higher than what any other garage was charging. When i went to check on the car which they kept for a week the rims had to be painted black from the original silver color and i was assured that the whole rim would be painted, where as the painting was only done from outside. The paint job was so unprofessional that even a layman with the naked eye could have said it’s pathetic to the extent that the rims had not been sanded down as well before painting which was actually done at a paint shop (F7)right behind high touch and when i asked the paint shop to do the complete room they said that high touch has only told them to do the outside and hence was charging only AED 100 per wheel. Where as i was paying AED 350 per wheel. The interior of the car(leather in particular) was never cleaned as was mentioned in the job to be done. One door panel polishing has not been done hence there seems to be a yellowish finish on it which the shop claims is difference in paint, when the car has never been repainted. After having an argument with the owner and when i did mention that I’m not going to accept the rim paint job, he got them repainted fully. The front grill of the car had to repainted and while doing so they managed to break a plastic piece that comes inside the engine compartment that holds the grill and now refuse to take any responsibility for the same. Unfortunately, i had to go through this experience and I usually do not put reviews but wanted to put this up as i don’t want other people to go through the same experience…if you want to get your car detailed I’m sure there are other shops that can provide better service at similar or better pricing with better products as well…when i asked them to clean the leather they absolutely were clueless in this and don’t have any expertise in this…i guess being a new business they need learn to build trust with clients rather than lie and make up stories which they are not good at either…worst experience I’ve gone through till date and would not recommend High Touch to anyone…
I had an amazing experience at Hitouch Auto Care. The service was excellent, and the staff was professional and friendly. They serviced my car perfectly and in record time. Special thanks to Diab and Ahmed for their exceptional service. I highly recommend this place to anyone looking for reliable and high-quality car care. Thank you for the wonderful experience!
It was a great experience working with High Touch Automotive. They were very professional, reliable and efficient! One of the best places to get top notch service for your car! Thanks to Diab for his cooperation and unwavering dedication throughout the process! Highly recommend!!
Not recommended at all.
Very professional guys - extremely detailed in taking care of your ride. Cost effective and great quality whether it’s tint or ceramic or PPF. They even do the blackout for cars like defender and others. Love the place, definitely will recommend.
اسوء مكان ممكن تتعامل معاه
سلمتهم الموتر (دفندر 2024) طلبت لون صبغ معين على البمبرات
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فالنهاية اطريت اني اختار لون بسيط و انا ما بغيته بس عشان الموضوع يكون سهل عليهم و يخلصون موتري لأنه طول عندهم الموتر قريب الأسبوعين