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Auto Repair
Xclusive Auto Repairing Dubai Open 24 hours
Category: Auto Repair
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Xclusive Auto Repairing Dubai is a car repair and maintenance service. The company offers a comprehensive range of services including general repairs, preventative maintenance, diagnostics, and specialized services for various vehicle makes and models. They provide services such as oil changes, brake repairs, engine tune-ups, transmission services, and electrical system repairs. The company also handles more complex issues like engine overhauls and suspension repairs. Their services are available 24 hours a day.
Overall Customer Sentiment:
Based on a collection of 131 reviews with an average rating of 4.2 out of 5, the overall customer sentiment towards Xclusive Autos appears largely positive. Many customers express satisfaction with the service received, highlighting aspects such as efficiency, pricing, and staff interaction. However, a notable minority of reviews indicate significant negative experiences, primarily related to pricing, part authenticity, and service quality issues.
Service Quality and Reliability:
Positive feedback frequently mentions fast and reliable service, with some customers noting quick turnaround times and effective problem resolution. The availability of services like 24/7 operation and vehicle pick-up/delivery are also appreciated. Conversely, negative reviews raise concerns about the quality of repairs, the use of potentially non-genuine parts despite being charged for original ones, and instances where initial repairs were unsuccessful, requiring further work or visits to other garages.
Common Themes:
Recurring positive themes include competitive pricing, friendly and helpful staff, and efficient service delivery. Several reviewers specifically commend individual staff members. Negative themes consistently revolve around perceived overcharging, lack of transparency regarding costs and parts used, and issues with the quality and longevity of repairs, including instances of recurring problems after service.
Final Assessment:
While Xclusive Autos enjoys a generally favorable reputation with a strong average rating, the presence of significant negative feedback regarding pricing, part authenticity, and repair quality cannot be overlooked. The business demonstrates strengths in customer service and efficiency for many, but inconsistencies in service delivery and transparency appear to be areas requiring attention. Potential customers should consider the range of experiences reported, weighing the positive feedback against the concerns raised in negative reviews when making a decision about utilizing their services.
After reading the 1star review, made me astonished that how can people be so rude. I have had a personal experience with them which is fantastic, not only me , my close friends also choose this garage every time. Dont spread rumors please šš» Xclusive autos always do great work, and additionally always give the car a clean and polish when they do repairs so it comes back looking great too. They're a rare thing - a garage that goes the extra mile. Thumbs up!
Good service and fast Service. Friendly behaviour.
Great service, excellent garage open 24/7 and great pricing, good work from Fatteh as well
If I could give this place a 0 I would, I walked in to the staff sleeping to begin with and then their entrance is garbage itāll scratch your car on the bottom especially if itās a low car . And the staff is very rude and they have an attitude , do not bother with them
n few words I can say āOver over pricedā. for changing one light bulb that I brought and for 2 minutes workā¦they charged me 75 Dirhams for each side. they didnāt inform me in advance but only started the bulb replacement, after I complained I paid only 50 Dhs and the manager said maybe you could do it in other place for 10 Dirhams
Review updated: after taking the car i was driving 100km the car stopped again and after they tried to fix it they couldn't and they said ( we need to open the engine). So i took it to other shop and they confirmed it was the water pump 𤔠the sad side that xclusive told me they have changed the pump for free and that wasn't true.š¤„
Amazing garage and the team r so helpful and professional. my car stopped next to medcare safaa so they provided me a pick-up and i was lucky to get double discounts and a free water pump š thanks team
Their labor charges are very high. They put duplicate items in my car and told me that they brought original items from the showroom These people are frauds..
There was an issue with my car, it was always heating up, i went to many other garages and the repair was unsatisfactory. I used to come up with another issue on top of the previous issue. With my colleagues i was discussing my carās issues and one of my friends told my about exclusive garage. At 1st i thought it would be the same like other garages but i gave it a go. I went there with many problems with the car, and i was astonished to know that the price/ quotation they were giving me was very low, i thought they must be joking because for the same problems i was paying a high price in other garages. Well i trusted them, and it was unbelievable that they took so little time and fixed all my issues with the car. Another thing i want to mention is the dealing of staff, so humble and down to earth and they dealt me with respect specially Mr Azhar. Absolutely brilliant service. I would highly recommend. They did not only collect my car but also delivered it to my home. I will definitely be visiting them again and i will recommend them as well. Thank you Thomas for letting me know about them. Cheers xx
Very bad experience, not trusted at all, they charged me for genuine parts while they installed a very bad quality, their painting is pathetic, not recommended.
Very fast and reliable. Got their contact details from my brother. They offered me less price and further discount, picked up the car, fixed it in two days, and brought it back to my place. I am very happy with their service.