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FIX WISE.AE
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FIX WISE is a business that offers a comprehensive range of services for property maintenance and renovation. The company offers expertise as an Air conditioning contractor and HVAC contractor, handling installation, repair, and maintenance of cooling and heating systems. They also specialize in Property maintenance, addressing various needs to keep properties in good condition. For those looking to update their homes, the company offers services as a Bathroom remodeler and Kitchen remodeler, transforming these key areas. Additionally, FIX WISE provides Swimming pool repair services, ensuring pools are in optimal working order.
Customer Sentiment:
Overall customer sentiment is highly positive, reflected in the high average rating of 4.9 out of 5 from 56 reviews. Many customers express satisfaction with the quality of work, professionalism, and communication.
Service Quality:
The majority of reviews highlight high-quality craftsmanship, attention to detail, and the ability of the team to understand and execute customer visions, particularly for custom projects like media walls, acoustic panels, and custom cabinetry. The initial installation work is frequently praised for being well-executed and clean.
Common Themes:
Recurring positive themes include the team's professionalism, efficiency, and the high quality of the finished product. Customers appreciate the collaborative approach and the team's willingness to explain processes and functions. However, a significant weakness identified in one review is a lack of responsiveness and follow-up support when issues arise after the initial service, leading to unresolved problems and customer frustration.
Final Assessment:
Based on the available reviews and overall rating, the business generally delivers high-quality and reliable service, particularly for initial installations and custom projects. The strong positive feedback on craftsmanship and professionalism indicates a skilled and capable team. However, the negative experience regarding post-service support highlights a potential area for improvement to ensure consistent customer satisfaction, especially when unexpected issues occur. While the vast majority of customers appear satisfied, the isolated instance of poor follow-up is a critical factor to consider when evaluating the business's overall reliability.
Edit: Unfortunately I have to change my review. Although installation of initial items was very good, the additional installation of some others was not. Riddled with problems, devices malfunctioning, safety alarms ringing in the house every time we used the water and us (a family with a toddler) left without hot water for days, unacceptable.
Martin and his team came by a few times trying to fix the problem, unsuccessfully (eventually the solution provided by someone else was very simple)
All would be ok if this was the case, I understand some times things can go wrong. However, after failing to find the problem, Martin stopped responding to my calls and texts, completely ghosting us. He just disappeared, ignoring our requests and left us without functioning water.
So much for after sales support.. Wouldnt recommend to anyone.
Excellent work, super professional and do a proper clean job, taking care of all small details. It was also so nice to be able to request something and being fully understood. I am super happy with the results. Highly recommend
Great service and nice job. Nice staff. Highly recommend.
I had a custom makeup and wardrobe made by FIXWISE, and I’m extremely impressed! The carpenters were very efficient and crafted the console exactly as I envisioned. The quality of their work is outstanding, and we also went to their factory to select the materials. Highly recommend them for any custom carpentry projects!
I had a fantastic experience with Fix-Wise for my home renovation. The team was professional, communicative, and delivered high-quality work. They listened to my ideas and offered great suggestions, ensuring everything ran smoothly. The attention to detail and craftsmanship were exceptional. I highly recommend Fix-Wise for anyone looking for a reliable and skilled renovation company!
I’m so pleased with the custom media wall and acoustic panels installed by FIXWISE! The team ensured everything was done perfectly and took the time to explain all the functions from day one. The final result is exactly what I wanted—stylish and functional.
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