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Motorcycle Repair
iMotoBiker Motorcycles LLC
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iMotoBiker Motorcycles LLC is a motorcycle repair shop. The company offers a range of services including motorcycle repair, maintenance, and customization. They provide general servicing, engine diagnostics and repair, tire changes, brake service, and electrical system troubleshooting. Additionally, the company offers performance upgrades and custom modifications to personalize motorcycles.
Overall Customer Sentiment:
The overall customer sentiment is overwhelmingly positive, as reflected in the high average rating of 4.9 out of 5 stars across 87 reviews. The majority of customers express high satisfaction with the services provided. However, there is one significant negative review that highlights serious concerns.
Service Quality and Expertise:
A recurring theme in the positive reviews is the high level of expertise and professionalism demonstrated by the staff, particularly Jorge. Customers consistently praise their knowledge of various motorcycle makes and models, often noting their ability to diagnose and resolve issues effectively. The team is described as honest, reliable, and dedicated to providing quality service. The negative review, however, directly contradicts this, detailing significant issues with service quality, including alleged negligence and failure to perform promised work.
Common Themes:
Positive reviews frequently mention excellent customer service, personalized attention, and a willingness to go the extra mile. The team is commended for clear communication, providing recommendations, and being readily available. The ability to buy and sell motorcycles is also highlighted as a convenient service. The negative review focuses on broken promises regarding sales timelines, unexpected additional costs, and damage to the motorcycle after service.
Final Assessment:
Based on the available data, the business appears to generally deliver high-quality and reliable service, as evidenced by the strong positive feedback and high average rating. The expertise and customer-centric approach highlighted in numerous reviews suggest a commitment to customer satisfaction. However, the single negative review raises serious concerns about consistency in service delivery and business practices. While the positive reviews are numerous, the detailed account of negative experiences warrants consideration. Potential customers should be aware of the overwhelmingly positive reputation but also acknowledge the potential for significant issues based on the outlier review.
After 1 year a very, very regular customer. Jorge and his team, Ian, Hino and all, always serviced my bike, then helped me to sell it and bought from Jorge another one. Bike presented issues but Jorge truly shown his honesty and fixed them. Jorge knows almost all bikes of Dubai, because we go to him to sort out our issues. Always happy and willing to help, even with crazy ideas. So if you're thinking of buying or service/repair your bike Jorge and his team are the option. I will say he is not the cheapest on the market but every single dirham you pay you have a warranty your bike will be ready to go and abused :)
Highly Recommended! Jorge at iMotoBiker is a true professional who knows his craft inside out. In fact, he often knows more about the motorcycles he’s working on than the official agencies here in the UAE, even for brands they’re agents for. If you’re installing any aftermarket parts or need service, he’s the man to go to! What sets him apart is the personalized attention he gives to each job. He personally oversees all work, ensuring everything is done quickly, efficiently, and to the highest standard with very acceptable prices. The customer service is excellent, and Jorge is almost always available 24/7 for emergencies. Whether you’re stuck in the desert with a breakdown or just need a simple wash, Jorge and his team will take care of you. They truly are professionals at what they do, and I highly recommend iMotoBiker for any motorbike needs!
HIGHLY RECOMMENDED!!! GREAT SERVICE, GREATER BIKES!!! ⭐️⭐️⭐️⭐️⭐️ ✅ I had an amazing experience at this bike shop! The staff was incredibly helpful and made sure everything went smoothly from start to finish. Ian, who helped us, was exceptional. He took the time to explain everything about the bike, ensuring we had all the information we needed before our purchase in a clear and helpful way. His professionalism and attention to detail really stood out. Thank you for making the process so easy and enjoyable!
I can confidently recommend this place to all motorcycle lovers. The guys serviced my Suzuki GSX-R, from start to finish. Answered all questions and gave recommendations for maintenance. I came here for the first time and was satisfied, I will service my motorcycle here constantly. You can also buy and sell a motorcycle here. I am very glad that I found this place, because here they not only do their job, but also do it with love, and this is important.
I had an extremely disappointing experience with this company. They initially promised that my bike would be sold within 10 days, but it ended up taking 60 days with no results. Despite their failure to deliver on their promise, they kept demanding additional payments—first 1,000 AED for a service to supposedly make it easier to sell, and then another 500 AED for advertising.
When I decided to take the bike back, I found that the battery was dead, even though they claimed to have serviced it. They assured me the issue would resolve itself, but it didn’t. I took the bike to another garage, only to discover they had burned the electricity regulator, which caused further issues. I had to replace the regulator, the battery, and a burnt fuse— and also, i discovered that engine oil was also not changed. Al of which were unnecessary expenses caused by their negligence.
This company is unprofessional, unreliable, and appears to prioritize squeezing more money out of their customers rather than providing quality service. I strongly advise against trusting them with your bike.
I recently had my BMW GS serviced, and Jorge did an outstanding job! He completed the service on time, ensuring everything was in perfect condition. Not only is his work top-notch, but he also went the extra mile by offering to assist with any future needs or questions. It's clear he genuinely cares about his customers. Highly recommend Jorge for anyone looking for reliable and professional service!