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Motorcycle Repair
MTM MARINE WORKSHOP
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MTM Marine Workshop, a motorcycle repair shop, offers a range of services for motorcycle enthusiasts. The company offers comprehensive maintenance and repair solutions, including routine servicing, engine diagnostics, and complex mechanical repairs. They specialize in addressing issues with various motorcycle components, ensuring optimal performance and safety. Their expertise extends to electrical systems, braking systems, and suspension adjustments. MTM Marine Workshop is dedicated to providing reliable and efficient services to keep motorcycles in top condition.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.5 out of 5 across 142 reviews. Many customers express satisfaction with the service received, particularly highlighting the helpfulness and professionalism of individual staff members. However, a significant minority of reviews are highly negative, indicating a polarized customer experience.
Service Quality:
The provided reviews suggest variability in service quality. Positive feedback frequently praises the attentiveness, proactivity, and expertise of specific service advisors. Conversely, negative reviews point to significant issues such as poor service from the outset, delays, unhelpful staff, and unprofessionalism in the workshop. The stark contrast in experiences suggests inconsistency in service delivery.
Common Themes:
Recurring positive themes include the exceptional service provided by named individuals and the overall friendliness of the staff. Negative themes consistently revolve around poor service, unhelpful staff, delays, and a lack of professionalism. The negative reviews also highlight issues with specific service aspects, such as the time taken for simple transactions and the condition of vehicles upon return.
Final Assessment:
Based on the provided data, the business appears to deliver high-quality and reliable service for a majority of its customers, as evidenced by the strong average rating and numerous positive testimonials. However, the presence of highly critical reviews indicates significant areas for improvement, particularly concerning consistency in service delivery, addressing delays, and ensuring a professional and helpful approach from all staff members. While the business has clear strengths in individual staff performance, addressing the issues raised in negative feedback is crucial for achieving consistently high customer satisfaction and reliability.
I took my Can-Am Maverick R to MTM for repairs, and I had the pleasure of being assisted by Francis. Her service was absolutely outstanding! She was incredibly attentive, proactive, and went above and beyond to ensure everything was taken care of with precision and care. Her professionalism and friendly attitude truly stood out, making the entire experience seamless and pleasant. Francis demonstrated a deep understanding of customer needs and provided clear, helpful updates throughout the process. I couldn’t have asked for better service. MTM is lucky to have such a dedicated and skilled team member! Highly recommended.
I had an exceptional service experience recently for my CanAm Ryker (Many Thanks to Frances for her professional service and support). In my opinion, this is one of the BEST service centers and i hope they'll sustain.
Josh has been very professional throughout all of our deals and interactions. He ensured I got the best deal available and consistently delivered on time.
Negative 0 if I can. We booked a private one but end up with a whole bunch of smelly people. Very poor service from the beginning. Driver was late to pick us up. When we got to the dessert, driver spent more time fixing his tire. We didn’t even went to the dunes. He drove on the hard road and just driving zigzagging. I was there in September and had a great experience with a different company. My second time I convinced my husband to go and bragged about the safari experience but so disappointed. The dinner experience was even worse. We asked to leave in the middle of dinner so we can catch a better meal. It was a waste of money and they took away our experience that we could have have with a better company. And they were more expensive too hoping a great experience.
Negative 0 if I can. We booked a private one but end up with a whole bunch of smelly people. Very poor service from the beginning. Driver was late to pick us up. When we got to the dessert, driver spent more time fixing his tire. We didn’t even went to the dunes. He drove on the hard road and just driving zigzagging. I was there in September and had a great experience with a different company. My second time I convinced my husband to go and bragged about the safari experience but so disappointed. The dinner experience was even worse. We asked to leave in the middle of dinner so we can catch a better meal. It was a waste of money and they took away our experience that we could have have with a better company. And they were more expensive too hoping a great experience.
Poor service and unhelpful workers
Take 20 mins to buy can of oil
The staff is super friendly and nice. I used to deal with Hannah the service advisor. But this time was on vacation. The gentleman named Mohamed assisted me and trust me he is so professional and helpful. Thumps up for all team. Keep up the good work I visited again today. As always mohamed is the guy who is really really helpful and he goes extra mile to help you
Unprofessional workshop and team , don't expect from them to corporate with you .
الخدمة سيئه في صيانة كانام وتأخير في تسليم وتسليم دراجة بدون غسيل