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Motorcycle Repair
Royal Enfield Service Center - Dubai | AWR Bikes
Category: Auto Repair
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AWR Bikes, operating as a Royal Enfield Service Center in Dubai, is a motorcycle repair shop. The company offers a range of services including routine maintenance, repairs, and servicing for Royal Enfield motorcycles. This encompasses tasks such as oil changes, filter replacements, brake inspections and repairs, tire services, engine diagnostics, and general mechanical and electrical repairs. They provide specialized care tailored to Royal Enfield models, ensuring that motorcycles are maintained to the manufacturer's standards. The company focuses on keeping Royal Enfield bikes in optimal running condition for their owners.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the average rating of 4.4 out of 5 across 44 reviews. Many customers express satisfaction with the quality of work, professionalism of the team, and timely service delivery. However, a notable minority of reviews highlight significant negative experiences.
Service Quality:
Strengths in service quality include clear communication regarding work descriptions, efficient accessory fitment, and skilled technicians like Riyaz. Specific individuals, such as Sidharth, are frequently mentioned for providing excellent customer service and keeping customers informed. Conversely, weaknesses are evident in the form of lengthy service times, poor follow-up from agents, and instances of bikes being returned in unsatisfactory conditions (e.g., flat tires, drained battery).
Common Themes:
Recurring positive themes include the professionalism and knowledge of the service team, particularly Sidharth and Riyaz. The clarity of work descriptions and timely delivery are also highlighted. Negative themes consistently revolve around issues with parts availability, a perceived lack of flexibility in payment and pickup arrangements, and poor communication or follow-up from staff in some cases. The difficulty in obtaining specific parts, even when agreeing to service, is a significant point of concern.
Final Assessment:
Based on the provided reviews and overall rating, the business demonstrates a capacity for delivering high-quality and reliable service, particularly in the technical execution of repairs and the customer service provided by key individuals. However, inconsistencies in service delivery, significant issues with parts availability and procurement, and a lack of flexibility in operational procedures detract from the overall customer experience for a segment of the clientele. While many customers have positive interactions, the recurring negative feedback regarding parts and operational rigidity suggests areas requiring significant improvement to ensure consistent high-quality service for all customers.
A well responsive service tech team. You need anything just send a message to Mr. Sidharth. Got my first service done recently with some accessory fitment and the job was done neatly and delivered before the mentioned time.
AMAZING TEAM GREAT WORK GREAT UNDERSTANDING 10 OUT 10 FOR TOTAL EXPERIENCE
Completed my 5K service today !! Cordial & Professional customer service✔️ Technical aspect, great ✔️ Thank you Sid & Riyaz ⭐️⭐️⭐️⭐️⭐️
I had a fantastic experience at the Royal Enfield service station for my Guerrilla 450. The service was top-notch, and the team was extremely professional and knowledgeable. A special mention to Siddharth, my service advisor, who ensured everything was handled seamlessly, keeping me updated throughout the process. Also, big thanks to Riyaz, the technician, for his excellent work on my bike. The attention to detail and expertise really showed—I could feel the difference in performance right away! Highly recommend this service center to all Royal Enfield owners. Keep up the great work!
Poor customer service
Prompt No nonsense support and servicing. Appreciate the clarity of work description. Only request that you have a quick and reliable arrangement on tyres for my bike. It is a struggle finding a replacement tyre for my Interceptor and i failed the renewal test because of old tyres
The worst service provided for my meteor 350.
Long time to service. Agents don't respond or follow up.
The bike returned in bad condition. (Birds poop/ flat tyres/ drained battery)
They only sell you parts if you agree to service the bike with them, and even when you agree the parts are not available. Additionally I was sent back and forth between them and the showroom of RE for the required parts. No clue what they are doing and trying to keep their monopoly the on Royal Enfield Brand.
Very poor repair quality. Be careful. No stock of any parts.
للاسف ليس لديهم مرونه في نظام الدفع عن بعد ، حيث انهم اجبروني بالحضور واستلام الدراجه وقت عملهم الرسمي ، مع العلم بان في شهر رمضان توقيتهم حتى الساعه 2 (الظهر) وغير مناسب لركوب الدراجه بتاتا ، اتمنى يكون فيه مرونه مثل باقي الشركات وشكرا .
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