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Auto Repair
Porsche Centre Dubai, Al Nabooda Automobiles LLC
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Porsche Centre Dubai, Al Nabooda Automobiles LLC, is a comprehensive automotive facility. The company offers a range of services including car repair and maintenance, serving as a car dealer and a dedicated Porsche dealer. It features a showroom showcasing the latest models and provides vehicle inspection services. The company offers expert care for Porsche vehicles, from routine servicing to complex repairs, ensuring optimal performance and longevity. As a dealer, it facilitates the purchase of new and pre-owned Porsche cars. The showroom provides an immersive experience for customers exploring the Porsche lineup. Vehicle inspection services are available to assess the condition of vehicles.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the high average rating of 4.2 out of 5 from 917 reviews. While many customers express satisfaction with the product and specific staff members, a significant portion of the provided reviews highlight negative experiences related to customer service and communication.
Service Quality:
The quality of service seems inconsistent. Positive feedback often praises the professionalism, expertise, and support of individual staff members, particularly in the sales and service departments. However, negative reviews point to issues such as poor communication, lack of follow-up, unprofessional behavior from some sales consultants, and inefficiencies in processes like vehicle evaluations and test drive appointments.
Common Themes:
Recurring positive themes include appreciation for specific staff members (e.g., Rishi, Daniel, Laxmi, Rahul More), the quality of the vehicles, and positive experiences during the car purchase process. Conversely, common negative themes revolve around poor customer service, lack of responsiveness, issues with communication from the call center and sales team, and perceived prioritization of new car buyers over those seeking other services.
Final Assessment:
Based on the provided reviews and overall rating, the business demonstrates strengths in delivering high-quality vehicles and having dedicated staff members who provide excellent service. However, there are notable weaknesses in consistent customer service delivery, particularly in communication, follow-up, and handling of non-sales inquiries. While the high average rating suggests a generally positive customer base, addressing the highlighted areas of improvement in customer service and process efficiency would likely enhance the overall customer experience and solidify the business's reputation for reliable service across all interactions.
Always a great experience since 4 year with the Porsche Branch at Sheikh Zayed road. Rahul More is very efficient with work and gives the best in class service from day one! He is Very patient and always offers the best solution. His team as well at service area always do a fantastic Job!
Chasing them for a test drive appointment since months .. receiving calls from the call center that a sales representative will contact me .. but nobody calls
.. very weak customer service !!
Dear Porsche Team, I wanted to take a moment to express my deepest gratitude for making it possible for me to own my dream car – the Porsche GT3. This car is not just a vehicle to me but a symbol of passion, excellence, and the culmination of a lifelong dream. A special thank you to Mr. Daniel for your relentless efforts and continuous follow-ups to ensure I was placed on the priority list. Your dedication made all the difference. To Mr. Laxmi, thank you for keeping me updated on every stage of the allotment process. Your timely communication made the journey smooth and exciting. And a big thank you to Mr. Rishi, for taking care of all the paperwork and patiently answering my endless questions. From the smallest details to the final handover, you made the process seamless and enjoyable. This journey has been nothing short of extraordinary, and I am truly grateful to all of you for being part of it. Someday, I hope to take it a step further and get my hands on the GT3RS – and I know with a team as wonderful as yours, that dream too will come true.
Extremely poor customer service even after multiple follow ups. Rude behaviour of sales consultants seems part of their training.
I am speechless and extremely shocked after my visit at Porsche Dubai Centre, SZR branch.
I called the showroom to get my 911 evaluated. The call center lady said I could just walk in and get the evaluation done. She didn't inform me that if I didn't opt for trade-in, I would be charged 500/-. When I reached Porsche, I was made to wait for 45minutes before someone could meet me. He was apparently busy with other customers. Does a company like Porsche have only one person in the pre owned cars section? Nobody seems helpful or concerned unless you want to buy a new car from them. The staff who attended to me was not apologetic nor helpful when i explained my experience to him. His only concern was the 500/-. He seemed more interested in making a sale to customers who wanted to buy. Very unprofessional setup
I called the showroom to get my 911 evaluated. The call center lady said I could just walk in and get the evaluation done. She didn't inform me that if I didn't opt for trade-in, I would be charged 500/-. When I reached Porsche, I was made to wait for 45minutes before someone could meet me. He was apparently busy with other customers. Does a company like Porsche have only one person in the pre owned cars section? Nobody seems helpful or concerned unless you want to buy a new car from them. The staff who attended to me was not apologetic nor helpful when i explained my experience to him. His only concern was the 500/-. He seemed more interested in making a sale to customers who wanted to buy. Very unprofessional setup
I have purchased many cars from Porsche Dubai, and it was always ok dealing with them. Until I met Marwa from the sales team Very unprofessional, no update no follow up and dealing with attitude. And I asked to change her she was calling and yelling.
I recently visited Al Nabooda and it was a pleasant experience. The place is well-maintained, and the atmosphere inside is cool and comfortable. The staff are very friendly and welcoming. I came for an interview, and I must say that the entire process was handled with utmost professionalism. It was a nice encounter, and I truly appreciate the professionalism of the team. Highly recommend this place!
I would like to sincerely thank and commend Mr. Rishi from Porsche for his outstanding professionalism and support. From the very beginning, he was incredibly helpful and patient in assisting me with choosing the perfect car. He took the time to understand my preferences and guided me through every detail with genuine care and expertise. Even after the purchase, Rishi has continued to be extremely responsive and supportive whenever I’ve had any concerns or issues with my car. Thank you, Rishi, for making the whole experience smooth and enjoyable. You truly represent the Porsche brand at its best!
Very Disappointing , seems they don’t care and won’t buy because of the poor service . We visited the showroom and asked for test driver . Have been following up with sales agent three times, he says cars are unavailable /never responds on time .