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Auto Repair
๐๐ก๐ ๐๐๐๐ซ๐๐จ๐ฑ ๐๐ฎ๐ญ๐จ ๐๐๐ซ๐ฏ๐ข๐๐๐ฌ(European, Italian, German and American car Specialist)
Category: Auto Repair
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The Gearbox Auto Services is a specialist in European, Italian, German, and American cars, offering a comprehensive range of automotive services. The company offers expert car repair and maintenance, including engine rebuilding and transmission services. They provide essential services like oil changes and diagnostic checks to ensure vehicles run smoothly. Additionally, The Gearbox Auto Services offers specialized services such as air conditioning repair, auto painting, and detailed car detailing to keep vehicles in top condition both mechanically and aesthetically.
Overall Customer Sentiment:
Based on a total of 561 reviews with an average rating of 4.4 out of 5, the overall customer sentiment towards Gearbox Auto Services appears largely positive. While a significant portion of customers express high satisfaction with the service quality, convenience, and communication, a notable minority report negative experiences related to service execution and quality control.
Service Quality and Reliability:
Positive feedback frequently highlights the professionalism of the staff, efficient communication, and the convenience of services like remote handling and vehicle delivery. Specific services such as auto painting, detailing, and certain repairs (e.g., ignition coil and spark plug replacement) receive praise for their quality and noticeable improvements in vehicle performance. However, instances of poor quality control, such as issues arising immediately after service (e.g., smoking engine, misaligned wheels, noisy brakes), indicate inconsistencies in the reliability of repairs and inspections.
Common Themes:
Recurring positive themes include excellent customer service and communication, particularly from specific staff members, and the convenience of the service process. The facility's amenities are also mentioned positively. Conversely, negative feedback consistently points to issues with the quality of workmanship, particularly concerning post-service problems and the need for subsequent repairs at other garages. Pricing is mentioned as potentially less competitive by one reviewer, although the overall value proposition is still considered high by satisfied customers.
Final Assessment:
Gearbox Auto Services demonstrates a strong capacity for providing convenient and customer-focused service, with many customers reporting positive outcomes and a willingness to recommend the business. The high average rating and large volume of reviews suggest a generally positive track record. However, the presence of critical reviews highlighting significant quality control issues and the need for corrective work elsewhere indicates areas for improvement in ensuring consistent, high-quality repairs across all services. While the business appears to deliver high-quality service for many, potential customers should be aware of the reported inconsistencies in workmanship.
Huge thanks to Haseeb for providing exceptional customer support! I had a brief 15-minute stop while driving, and when I returned, my car was struggling to start, and the check engine light had come on. The Gearbox Auto Services was one of the first results I found on Google, so I called their toll-free number and was professionally catered to by the reception team. Shortly after, I received another callback from their advisor (Haseeb). From there, the entire process was seamless. Within an hour, they dispatched a recovery truck, and the driver was both courteous and punctual. Everythingโfrom communication to paymentsโwas handled remotely, so I never had to visit their garage in person. The next day, my car was delivered back, fully serviced and even washed, which was a nice touch. Now that the issue has been fully resolved, the car runs smoothly, and thereโs a very noticeable improvement in acceleration thanks to the new ignition coils and spark plugs. While their pricing could be more competitive, the quality of service and convenience they provided made the experience well worth it. Overall, Iโm very satisfied with their service and would highly recommend them!
I recently took my Velar to Gearbox for a bumper paint job, touch-up, and polishing, and I must say, the outcome far surpassed my expectations! Scheduling an appointment was a breeze. Malik, who was remarkably attentive to my needs, provided a quote via Whatsapp and kept me in the loop with regular updates, including photos and videos of the progress. The entire process took just three days, and I was astounded to see my car looking as if it had just rolled off the showroom floor. Highly recommend their services for any car maintenance needs. Not your average garage, you can tell by the clientele and impressive decor and furnishings, which is a nice touch. Kudos to Gearbox for maintaining such high standards of service and quality. Keep up the fantastic work!
I wish I could give this garage zero stars because they donโt deserve even one! This place is a total disaster, and I strongly warn everyone to stay away! I spent over 9,000 AED on a major service and dent repair, and it was a complete waste of money. Hereโs what I got in return: - The car alignment is a jokeโcompletely off, and the tires arenโt even balanced. - The quarter window repair is a nightmare; they slapped it on so badly itโs embarrassingly noticeable. - The so-called "cleaning and detailing" is beyond patheticโyouโd get a far better job done at any random petrol station. - To top it off, they advised changing the brake pads and discs, and now the brakes are making a horrible noise! They clearly have no idea what theyโre doing. Now Iโm stuck at another garage, having to pay more to fix the damage these clueless amateurs caused! Iโm furious and absolutely disgusted with the service! This garage is nothing but a rip-off. Avoid it like the plague!
Poor quality of service. After basic service and some gasket replacement the car was sent back without proper inspection. My car started to smoke in first 2km of drive. (Never had this issue before sending the car there). Had to pull on side of highway. Given 2 stars since they agreed to immediately take the car back again and agreed to fix the issue. Courteous staff but unfortunately lack of expertise and I almost blew up my car because of their fault. Choose a more experienced service/repair shop for german vehicles.
This garage and his team are amazing. I have an urgent situation to fix my Ford "Tiger" Expedition. It experienced a known typical issue with Ford. Call late in the evening when the garage was already closed. Deliver the tiger at around 1 am. Being diagnostic and got the part quickly in the Friday morning. And Alhamdulillah the problem solved. Thank you so much to all the team especially to Habeeb for helping me out. Really really much appreciated. This is my first road trip to Dubai from Doha and The Gearbox helped to save our amazing trip. Thank you. Btw it has very clean toilet, free WiFi, free cappucino, spacious lounge and even game board to play. Again thank you. All the best for The Gearbox.