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Auto Repair
๐๐ฉ๐ฆ ๐๐ถ๐ต๐ฐ ๐๐ณ๐ฐ๐ด ๐๐ข๐ณ๐ข๐จ๐ฆ (German and European car Specialist)
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The Auto Pros Garage, a German and European car specialist, offers a comprehensive range of services. The company offers expert auto repair and maintenance, including engine rebuilding and transmission services. They also provide auto body work, painting, and restoration services. For vehicle comfort, the company offers auto air conditioning service. Additionally, they provide car detailing services and function as a car inspection station.
Customer Review Analysis: Auto Service Business
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.5 out of 5 from 44 reviews, the general customer sentiment appears to be largely positive. Many customers express satisfaction with the quality of work, professionalism, and overall experience. However, a notable minority of reviews highlight significant negative experiences, primarily related to cost and service issues.
Service Quality and Strengths:
Several reviews commend the business for excellent service, particularly for luxury vehicles. Strengths highlighted include beautiful work, thorough cleaning packages, smooth service processes with convenient pick-up and delivery options, and a focus on customer experience with dealership-standard care. The business is praised for exceeding expectations, providing detailed explanations of necessary repairs, and offering additional perks like free polishing.
Weaknesses and Areas for Improvement:
The most significant weakness identified is the perception of high cost, with multiple reviews labeling the service as "very expensive." There are also concerning reports of unprofessionalism, including extended repair times for simple issues, unnecessary part replacements, and a perceived lack of transparency in billing. One review also raises a concern about potential differential treatment of customers based on ethnicity.
Common Themes:
Recurring positive themes include the quality of the work performed, the convenience of pick-up and delivery, and a focus on customer satisfaction. Negative themes consistently revolve around the high cost of services and instances of perceived unprofessionalism or inefficiency in repairs.
Final Assessment:
While the business enjoys a strong overall rating and many positive testimonials highlighting quality and customer care, the recurring negative feedback regarding cost and instances of unprofessional service cannot be ignored. The business appears to excel in providing high-quality service, particularly for luxury vehicles, but needs to address concerns about pricing transparency and consistency in service delivery to ensure a uniformly positive customer experience. The reported issue of potential discriminatory practices also warrants immediate investigation and corrective action. Overall, the business demonstrates the capacity for high-quality service but needs to refine its pricing strategy and ensure consistent professionalism across all customer interactions.
Excellent servicing of the car. Gave my Ford Mustang 2019 GT 5.0 for service. The driver picked up the car from my location and delivered it back as well. Opted for the intermediate service that is quite reasonably priced and the whole process was extremely smooth. Will definitely visit again for next service.
Finally a garage that is loyal to customer experience. They pamper your car with dealership standards - however they do not blow a whole in your wallet. All I can say is, deliver your car sit back and let the mechanics at the gearbox to do what they do best. Much regards to the team.
Have you noticed recently that services and standards in general have deteriorated , especially since COVID. Itโs so refreshing to experience a company, in this case Autopro , to exceed expectations. My Audii A7 is six years old and needed a major service and a face lift to take care of the little knocks here and there. From the first phone call to the final delivery they were great. They picked up the car checked gave a quote , called and explained what is must fix , what could wait they even threw in a free polish thank you guys , itโs good to feel special - you are simply great.
I absolutely love The Auto Pros! I've had such great car service everytime I visit and its overall a fantastic experience. I feel confident allowing the professionals at TAP to take care of my car and I would definitely recommend this to my friends.
It was a nightmare to have sent my car to this unprofessional garage. Itโs very simple issue in the Brakes they could not fix it for two weeks and instead of repair it, they have replaced two parts of the car which the car does not need to and that coated me to pay double . Itโs really unprofessional garage and staff
Service is ok but too much costly. Best for luxury cars
Their work is beautiful. I took a package of 110 dirhams from them to clean the car completely. There were four cars on the day I came. I waited about two and a half hours, and I did not regret the long wait, but I noticed that they distinguish Indian customers from other customers
Unfortunatly was a waste of time today at noon time
Very expensive and unprofessional.
Worst Worst Worst
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