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Auto Repair
ROVER AUTO CENTRE L.L.C.
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ROVER AUTO CENTRE L.L.C. is an auto repair shop offering a comprehensive range of services. The company offers auto air conditioning service, ensuring vehicles remain cool and comfortable. They also provide auto electrical service, addressing issues with a car's electrical systems. As skilled mechanics, they handle various repairs and maintenance tasks. Additionally, the company offers paint store services, likely for touch-ups or more extensive paintwork. Their general repair service business covers a broad spectrum of automotive needs.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.4 out of 5 from a significant number of reviews (612). While a small percentage of reviews express strong dissatisfaction, the majority suggest a positive experience.
Service Quality:
The business demonstrates a capacity to handle complex repairs, including vehicles involved in significant accidents, suggesting a high level of technical expertise. Positive feedback frequently highlights the professionalism of the staff and the thoroughness of inspections. However, there are instances of poor communication and delays, particularly concerning estimates and turnaround times for minor repairs.
Common Themes:
Recurring positive themes include the professionalism of the staff, the quality of repair work, and the expertise of specific individuals mentioned by name. Conversely, negative feedback consistently points to issues with communication, responsiveness, and adherence to agreed-upon timelines, particularly for less extensive work.
Final Assessment:
Based on the available data, the business generally delivers high-quality and reliable service, particularly for more complex auto repairs. The high average rating and numerous positive reviews support this. However, there are areas for improvement, specifically in managing customer expectations regarding communication and turnaround times for minor services. Addressing these inconsistencies would likely enhance the overall customer experience and further solidify the business's reputation for reliability.
"Here, the customer is no longer king โ the staff act like they are." Very disappointing experience with Rover Auto Center LLC. I requested minor repairs with a clear 3-day turnaround, but they took a full day just to send an estimate. The staff member I dealt with, showed little regard for my concerns and seemed unconcerned about losing a customer. Poor communication and a lack of professionalismโwould not recommend.
I was told to go here to fix my car thatโs been in two accidents and they fixed my car with professionalism. You can drive past and see the cars parked outside that were in terrible accidents. So you know they handle the major works. The supervisor there Nidin personally inspects the car to make sure it is in perfect condition before it leaves the garage. Nandu Kumar kept me updated during the process with a smile.
I was told to go to this garage for car inspection and I wasn't disappointed. The treatment and inspection done was more than professional. I want to especially thank Nithin who is more than expert and checked every little detail in the car. Thank you Nithin for the great experience.
Mr ROVER is very professional team all of them reception garage team all professional and pleasant. Mr asif from reception and mr Nidhin garage supervisor both are decent. I visit the garage two times for door dent and receive the best quality.
What a Joke - Never Coming Back! Terrible experience with Rover Auto Center LLC. I clearly stated I needed only minor fixes and the car back in 3 days. They took a full day just to send an estimate โ totally ignoring the urgency. If they canโt manage basic communication or timelines, how can you trust them with your car? Never again.
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