Tesla Centre Sheikh Zayed Rd Dubai

disgusting attitude towards customers

I waited a week for a response on spare parts.
I came 3 times and talked with unqualified staff

even the simple purchase of a charger turned into a nightmare and 2 hours of wasted time
, all because the staff does not know how to use the terminal for payment
and yes, if you did not come in a Tesla and I have several cars, then look for paid parking at another dealership.

a nightmare in one word

disgusting attitude towards customers I waited a week for a response on spare parts. I came 3 times and talked with unqualified staff even the simple purchase of a charger turned into a nightmare and 2 hours of wasted time , all because the staff does not know how to use the terminal for payment and yes, if you did not come in a Tesla and I have several cars, then look for paid parking at another dealership. a nightmare in one word

Great Experience at Tesla Showroom! I recently bought a Tesla Model 3, and the process was incredibly fast and smooth. Special thanks to Khalid, who was very responsive, answered all my questions with patience, and explained everything clearly. Unlike many salespeople, he remained helpful even after the purchase, assisting me with any questions about the car. Excellent service and a great buying experience!

I had an exceptional experience purchasing my Tesla, and a big part of that was thanks to Ismail’s outstanding service from start to finish. From the moment I booked the vehicle, Ismail ensured a seamless and enjoyable process. He was genuinely passionate about helping me with the process. The communication throughout was impeccable, and Ismail kept me updated at every stage, making the entire process stress-free… one of the best vehicle purchasing experiences I’ve ever had. Highly recommended!

I had an exceptional experience working with Shakina as my Tesla Delivery Advisor. She was professional, knowledgeable, and went above and beyond to ensure a smooth delivery process. The delivery was from Dubai to Abu Dhabi, and Shakina managed everything seamlessly. She kept me updated every step of the way, answered all my questions promptly, and made the entire experience stress-free and enjoyable. Her attention to detail and dedication to customer satisfaction truly stood out. Tesla is lucky to have someone as committed and personable as Shakina on their team. Thank you for making this an unforgettable experience!

I had an exceptional experience working with Viktor, the sales manager at Tesla. He was incredibly knowledgeable and took the time to thoroughly explain all the features of the car, ensuring I felt confident in my decision. Viktor was always available to take my calls and patiently answered all my questions, no matter how big or small. What truly stood out was how smooth and effortless the entire process was, from the moment I walked into the showroom to the delivery of my new Tesla model 3 Performance. Viktor’s professionalism and commitment to customer satisfaction made all the difference. I highly recommend reaching out to him if you’re considering purchasing a Tesla!

My brand new Tesla 3 2024 has only 4000km and went complete sick!! It cannot locate its location or identify day or night..no cameras..no cruise control no..no..Answer from tesla??
NO SPARE Parts, 30 days and they have no clue when the parts will arrive..zero support

They are not transparent. I got a call On Wednesday morning, they said that my car was at the port and they were waiting for my insurance, so they could deliver the car by Monday. I sent it on the same day by 2 pm. They confirmed several times it would be delivered by Monday. The same was showing on the app too. But instead of delivering my car on Monday, at the end of the day around 8 pm, after keeping us waiting all day, they said that my car just arrived at the port, they just started the inspection and it will be delivered by Thursday. They are not transparent. They are not telling the truth. My kids didn’t go to school they wanted to receive the car/ I had rescheduled all my meetings to be available to receive it. They were supposed to inform me at least one day before if there was a change in the plan. They have no respect for your time. I certainly do not expect such an experience from Tesla. They need to hire a professional team in Dubai or maybe this is how they function worldwide. There is one thing for sure, if a company doesn’t respect your time, it’s not worth dealing with. No matter how good their product is. End of the day it’s the service that matters.

Very bad experience I received my NEW car full of scratches and the wheel was damaged .when i called to complain ,, she was not in mood and closed the line while i was talking!!!!. Furthermore , You have to learn how to use it by yourself no one from Tesla will care and explain to you how to use this technology ,, you have to explore and navigate by yourself,, 🫣,,actually I learned many things from youtubers,, after sale service extremely extremely bad

Worst Customer Service Experience
I’ve been dealing with an issue regarding my Tesla wall connector for three days now, and the customer service has been nothing short of terrible. No one answers calls, and when they do, they just pass the responsibility around, blaming a “shortage of staff.” As a customer, I shouldn’t have to deal with these internal issues—this is not my responsibility.

Even after repeatedly contacting Tesla through my account, the support team has been unresponsive and unhelpful. I’ve made it clear several times that I would leave a bad review if the problem wasn’t addressed, yet there’s been no effort to resolve my issue.

This isn’t the first time I’ve faced such poor after-sales support. Every time I need assistance, I have to go through the frustration of calling, shouting, and pushing for a solution. It’s exhausting and unacceptable.

Tesla’s after-sales customer service is BAD, and I strongly discourage anyone from buying a Tesla if they value good support. It’s simply not worth the frustration.