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Auto Repair
Suzuki Service & Parts Center - Sheikh Zayed Road
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The business name of the entity is Suzuki Service & Parts Center - Sheikh Zayed Road. The company offers a comprehensive range of services for Suzuki vehicles. These include general auto repair and maintenance services to keep cars running smoothly. They also provide specialized auto tune-up services to optimize vehicle performance. Furthermore, the company offers vehicle inspection services to ensure safety and compliance.
Customer Review Summary
Overall Customer Sentiment:
Based on a total of 359 reviews with an average rating of 4.2 out of 5, the overall customer sentiment appears to be largely positive. However, a significant minority of reviews indicate areas requiring improvement.
Service Quality:
While many customers report positive interactions and professional staff, there are recurring concerns regarding service quality. Issues highlighted include poor car washing and detailing, unresolved cosmetic damage, and the condition of the vehicle interior upon return.
Common Themes:
Key strengths frequently mentioned include friendly and helpful staff, with specific individuals receiving positive recognition for their assistance and positive demeanor. Conversely, significant weaknesses identified are lengthy appointment wait times and inconsistencies in the quality of service delivery, particularly concerning vehicle cleanliness and attention to detail. The need for improvements in customer service training and waiting area facilities were also noted.
Final Assessment:
The business demonstrates a strong foundation of positive customer interactions and professional staff, contributing to a generally favorable average rating. However, to consistently deliver high-quality and reliable service, addressing the operational inefficiencies leading to long wait times and ensuring consistent quality control in vehicle servicing and detailing are crucial. Focusing on these areas will be essential to meet customer expectations and justify service costs, ultimately enhancing overall customer satisfaction.
Excellent customer service! I truly value the friendly atmosphere created by the staff, who genuinely care about their customers. I would like to express my gratitude to Mr. Mohammed Faizal for his assistance and support. He is always helpful and brings positive energy, consistently wearing a smile.
Friendly and corporative staff. Customer Waiting area refurbishment required. In general all ok. Thanks to Mohd Khalid for his assist and time.
I would give 7 stars if the center would have more staff, as the workload they have is way too much. But the is professional and trying their best to assist, from the security, reception staff and mechanics. Elaine is absolutely brilliant and she keeps track of requests and she have been so helpful since the beginning.šā„ļø
Unfortunately, my overall experience with the Suzuki service center was disappointing. The scheduling process is a major issueāhaving to wait 3 weeks for an appointment is simply unacceptable. When I finally received my car, it was poorly washed, with polish residue left all over the front right fender, and the plastic in that area was scratched. While the staff addressed the wash issue, the scratch remains unresolved. Additionally, the interior of the car was handed back in a dirty conditionāthe floor mats were wet and stained. Given the premium price I am paying for a small car, I expect far better service standards. I sincerely hope you take this feedback seriously and make improvements to justify the cost and meet customer expectations.
Very bad service with them, poor customer service!!! Cheap company provides cheap service, useless to go there. Need some customer service trainings with staff. I not happy with themš
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