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Auto Repair
Super Ride Auto Services
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Super Ride Auto Services, operating under the business name Super Ride Auto Services, is a comprehensive automotive service provider. The company offers a wide range of services including general auto repair and maintenance, specializing in auto air conditioning service, auto body repair, and auto bodywork. They also provide professional auto painting and car detailing services to enhance the appearance of vehicles. For ensuring vehicle safety and compliance, the company offers car inspection services. Their expertise covers all aspects of car repair and maintenance, making them a one-stop shop for automotive needs.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.9 out of 5 stars across 350 reviews. Many customers express satisfaction with the professionalism, affordability, and quality of work performed. Specific praise is directed towards the efficiency of repairs, competitive pricing compared to dealerships, and positive interactions with staff, particularly Mr. Imran.
Service Quality:
Strengths highlighted in positive reviews include timely service delivery, effective problem resolution, and the convenience of vehicle pickup and drop-off. However, a notable number of negative reviews raise concerns about service quality and reliability. Issues reported include unauthorized vehicle usage, significant delays in repairs, potential misdiagnosis of problems leading to additional costs, and disputes over the origin and necessity of parts used.
Common Themes:
Recurring positive themes include professional service, affordability, and effective communication. Conversely, negative feedback frequently centers on delays, perceived dishonesty regarding repairs and parts, and instances where initial minor issues escalated into more significant and costly problems after the business's intervention.
Final Assessment:
While the high average rating and numerous positive reviews suggest a generally positive customer experience, the presence of significant negative feedback regarding delays, transparency, and the handling of repairs indicates inconsistencies in service delivery. The business appears to excel in certain areas, such as routine maintenance and straightforward repairs, but struggles with more complex issues or maintaining consistent communication and trust with all customers. Potential customers should consider the overall positive trend but also be aware of the specific concerns raised in negative reviews, particularly regarding potential delays and the handling of unexpected complications.
Amazing car mechanics & super pro in very affordable price.They replace and fix my car Tie rod end, Engine mount, stabilizer link and also maintain my BMW X6 car. Mr. Imran always do a great job. You guys must try Super Ride Auto Services Garage⭐️⭐️⭐️⭐️⭐️
Excellent customer service from Mr. Imran. Happy with the work done on my car as well. I highly recommend Super Ride Auto Services for those who are interested.
Great experience at this workshop such an amazing service and very polite and professional customer service and great team. they delivered my car on time
Highly incompetent team. Went there for a small coolant leak issue and after inspection they replaced both radiators. Car was returned to me and after a day it started to leak coolant from another place, so their service guy asked me to refill water and drive the car back to them. Upon inspection they found the hose pipe was leaking. It seemed like while replacing the radiators, the hose pipe was not secured properly and was damaged due to the rotating fan. So got that replaced and took the car for a test drive. 10 minutes in to the drive a new issue comes up and the car starts to overheat, so they thought it’s the thermostat valve and of course that was also replaced but without any relief to the overheating issue. Finally they decide now the engine head gasket is leaking and they will charge me 3k labour + 2k minimum for parts and machine shop work. When I objected to the price and told them that I have already spent 2k+ and this issue was caused by your gross negligence and you should take responsibility to fix, they turned the table on me and told me it’s all my fault. When I told them I will take up this issue legally, then they tried to intimidate me by saying that I am threatening them.
Devastated with what they have done to my car, I got it towed to another garage in Dubai, where they asked for only 1.2k to fix the issue. Lesson learned!! Unless you want a minor issue to be turned into a major one, best to stay away at all cost from such places.
I recently had my car serviced at Super Ride Auto Service. The convenience was amazing with the vehicle pickup and drop off. The team was professional, communicative, and went above and beyond to ensure my car was in top condition. It’s rare to find such reliable and high-quality service these days. My car has never run better! A huge thank you to the Super Ride Team. Highly recommended for anyone in need of car maintenance or repairs!
Super ride is the best garage i have been so far they are very pofessional they fixed my car in half of agency price with all orinal parts highly recommend
The car is fine and the problem is solved, but my car was driven for more than 100 KM in one night and there were empty 5 gallon water bottles in the back, it seems they were using the car without my permission. I will never recommend this shop to anyone.
The garage Manager Imran was not honest with me. I took my old car for minor repair. They have charged me for jobs which they didn’t not repair They have used commercial parts not original parts. They are not honest and I would suggest not to deal with them.
Very bad experience !!!
They promised to fix my car on a precise date time but but they kept deleyaling the date and making all kinds of lame excuses.
Even thought the damages in my car were minor, they made me wait almost 2 weeks and I still haven’t received my car yet. It seems like they don’t know what they are doing or simply don’t care about the customer’s waste of time and money
I have been spending a fortune on taxis and I feel very frustrated. I will never ever use their inefficient,time -wasting, disappointing services ever again