AG CARS Services LLC, Al Quoz

Awful experience. Being directed by Sukoon here after a minor car crash, the garage is part of their “premium” range apparently. Car was delivered the first time in laughable condition, kept in the garage for another three days and delivered with a switch broken, the car has been allegedly driven to a “yard” and for a “test drive” (??) by the team. For the first time in my life I had to go through a phone call with the Manager of the branch telling me “you are arrogant, i won’t fix your car”, the reception Manager ghosted me and throughout the repairing process I had to constantly follow up as no details were shared (what a premium experience, indeed?). No pictures provided after my request of clarifying the happenings of the broken switch, check-in of the car made in a very unprofessional way, so much so that they missed to highlight a dent in the right front tyre of my car, which I could have taken massively advantage of. Steer clear from this place if you value your car and its value. Despite my many request of being contacted by the Manager of the branch, he never picked up the phone and took the time to go through all details with me. Picture 1 - switch broken, I have never been provided pictures upon checking in the car. Picture 2 - team scrambling to fix the wobbly headlight they patched up. The day they deem the car ready I have scheduled a meeting in another Emirate, which costed me 400+ AED in transportation for their negligence. Picture 3 - water tank’s lid missing, which I noticed only when I open the bonnet. Magically, it was somewhere in the garage.

BE CAREFUL with this place, so unprofessional, I leave my car to fix under sukoon insurance, and service there is so horrible, they demage my car, the team in this place is so unprofessional, need to text them few times to get answer. 1. They was keeping my car outside for 3weeks 2. They return my car with punched tire 3. My car was fully cover from paint dust 4. Part which they fixed they even didn’t protect and paint 5. They give me back car dirty from some sticker mark. I’ll gonna for sure report this garage to Dubai consumer department because this what they doing there is horrible, I was also there when other customer enter and team was so rude to him because he just asked to see the car. So horrible place and be aware to don’t leave car specially in this branch. For your answer I don’t see any point to contact you because today you already waste my time they, after my call you asked me to come garage speak with manager, I come and the was no manager just some guys who told me bullshit, like for example “we do premium cars” I showed him photos and videos he didn’t had nothing to say anymore, I already spoken with those employee before without any result, so don’t see the point to contact you anymore, I give many chance before this review you don’t care, it’s so disappointed. Better for your business to read all your review and make action with current team in Your al quoz branch. My foot will not step there anymore

For those who are availing free car wash from Sukoon insurance - expect 2-3 weeks waiting time and appointment on exact slots are only available. They delay with car wash, even if you are on time and will take 1 hour to wash car or even more…

Hadeel from AG Car Service was amazing – quick, calm, and always with a smile. She assisted me smoothly today, just like last month. The rest of the staff were also attentive and helpful. Thanks to all see you next time. Thanks again ✨

I have visited AG cars as a sukoon insurance customer. I got my car fixed for a minor accident. Rasul was very helpful and he managed my case efficiently.He made sure my car was well taken care of and they returned it like it was new! Would definitely come back