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Air Conditioning Repair
Santhi Airconditioning
Category: Auto Repair
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Santhi Airconditioning is a business specializing in various air conditioning and related services. The company offers expertise as an air conditioning contractor, handling installations and projects. They also provide air compressor repair services, addressing issues with these essential components. Furthermore, the company offers comprehensive air conditioning repair services to keep systems running smoothly. As an air conditioning system supplier, they provide the necessary equipment for various needs. The company's services encompass the supply, installation, and maintenance of air conditioning systems, along with specialized repairs for air compressors.
Customer Sentiment:
The overall customer sentiment appears mixed, leaning towards negative based on the provided reviews and the average rating of 3.4 out of 5. While some customers express satisfaction, a significant portion indicates frustration and dissatisfaction.
Service Quality:
Service quality appears inconsistent. Positive feedback highlights efficiency and affordability. However, negative feedback points to significant issues with reliability and professionalism, specifically regarding appointment adherence and communication. The inability to consistently show up for scheduled appointments and the reported lack of productive work during visits are major concerns.
Common Themes:
A recurring negative theme is the unreliability of scheduling and appointment keeping. Multiple instances of missed appointments and lack of follow-through are evident. Conversely, a positive theme is the perceived affordability and efficiency when service is successfully rendered.
Final Assessment:
Based on the available data, the business demonstrates inconsistency in delivering high-quality and reliable service. While they may offer competitive pricing and efficient service in some cases, the significant issues with appointment reliability and communication raise serious concerns about their overall dependability. Potential customers should be aware of the reported scheduling challenges and weigh them against the positive aspects of affordability and efficiency. The business needs to address the fundamental issues with appointment management and communication to improve customer satisfaction and build a reputation for reliability.
Took 6 appointments for them to actually show up. When they did they spent an hour doing nothing. Gave me a follow-up appointment which they also didnt show up to and then when i called the owner told me they have multiple complaints therefore they dont have time to come and cancelled asking me to find someone else
Very efficient and affordable!