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Home Maintenance
Repair Plus LLC
Category: Home Maintenance
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Repair Plus LLC is a property maintenance company offering a comprehensive range of services. The company offers expert solutions for air conditioning repair and air duct cleaning, ensuring optimal indoor air quality and comfort. Their skilled team includes experienced carpenters, electricians, and plumbers to handle various repair and installation needs. Repair Plus also provides handyman services for general repairs and maintenance tasks. For those looking to renovate, the company offers kitchen remodeling services. Additionally, they provide professional painting services to refresh and enhance properties. Finally, Repair Plus offers water tank cleaning services to maintain hygiene and water quality.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.5 out of 5 across 166 reviews. While a small number of negative reviews exist, the majority of feedback suggests a favorable customer experience.
Service Quality:
Based on the provided reviews, the business demonstrates a capability to handle complex and specialized tasks, such as wall-mounted WC installation and built-in toilet leak repairs, which other companies may decline. Positive feedback highlights punctuality, thoroughness in service (e.g., AC coil cleaning), and helpfulness (e.g., assisting with building management NOCs). However, there are instances of significant service failures, including delays in installation, incorrect job execution (masonry and shower installation), and issues with AC performance after servicing.
Common Themes:
Recurring positive themes include the ability to address challenging repairs and the professionalism of the on-site teams. Negative themes center around poor project management, failure to complete agreed-upon work, and issues with the effectiveness of repairs, leading to customer dissatisfaction and disputes over payment.
Final Assessment:
Repair Plus appears to be a company capable of delivering high-quality service, particularly for complex maintenance and repair tasks, which contributes to its strong overall rating. The positive feedback regarding technical expertise and on-site professionalism is a significant strength. However, inconsistencies in service delivery, particularly concerning project completion and the resolution of issues, are notable weaknesses. While the majority of customers seem satisfied, potential clients should be aware of the reported instances of poor service management and ensure clear communication regarding the scope and completion of work. The business demonstrates the potential for high-quality service but needs to address operational inconsistencies to ensure a consistently positive customer experience.
Had my AC serviced by Repair Plus, and I’m really impressed! The team arrived on time, cleaned the coils thoroughly, and even gave me tips on maintaining the unit. My AC cools way better now. If you need a home maintenance company in Dubai, these guys are reliable and professional. Will definitely use them again!
I recently had repair plus change the wc in our house, it was not a ground mounted but a wall mounted wc, which not many companies undertake in Dubai, I found their team very good at their work, they installed a good quality wc - rak ceramics They also were very responsive and helped in getting the noc from building management
Terrible service. Not only they sent a AC team (those guys were professional and not their fault) who were not informed about the scope of the job, but also now the AC temp is not going down and it's stuck at 25.5 Celsius. And they charged me 623 aed for it. Stay away from them. It's a fraud. Calling Consumer rights division as the next step.
Terrible service. They couldn’t arrange to bring or install car port light after 3 weeks although they made us pay 630 for it and now they are not refunding the amount. We also paid 320 after I paid 800 for masonry service to change the shower marble just to install rubber shower which also they didn’t do this simple job right . Not recommended
The only company that accepted to do the work, and did it properly. Had a leak in the toilet. I contacted a top rated repair company with a nearly perfect review score (without mentioning its name), and they refused to take the task, stating that built-in toilets are hard to fix. They even suggested to seal the toilet seat without trying to fix the leak, which is simply wrong. Then I called another company called "plumber dubai" who also apologized, but were helpful and recommended that I contact Repair Plus. And repair plus indeed fixed it. Those guys can handle complex work that others avoid.
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