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Auto Repair
Capital Auto Repairing LLC - Car Repair in Dubai
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Capital Auto Repairing LLC is a car repair business in Dubai. The company offers a comprehensive range of services including general auto repair, auto bodywork, auto painting, and auto restoration. They also provide car wash services. Their expertise covers various aspects of vehicle maintenance and repair, from mechanical issues to cosmetic enhancements and complete vehicle overhauls.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the provided average rating of 4.3 out of 5 from 207 reviews. However, the sample reviews highlight a significant divergence in experiences, with some customers expressing high satisfaction while others report significant issues.
Service Quality:
Strengths in service quality are frequently attributed to specific individuals, particularly Akshay, who is praised for responsiveness, professionalism, and attention to detail. Conversely, weaknesses are noted in areas such as timely completion of services, communication regarding parts and repairs, and overall customer service from other staff members like Chandu. Instances of unprofessionalism, lack of proper handover procedures, and concerns about the quality and authenticity of parts used are also raised.
Common Themes:
Recurring positive themes center around the service provided by Akshay and the quality of work when executed well. Negative themes consistently involve poor communication, delays in service completion, unfulfilled promises, and issues with specific staff members. Concerns about the overall customer experience, including cleanliness of vehicles upon return and lack of proper procedures, are also evident.
Final Assessment:
Based on the provided data, Capital Auto Repairing demonstrates the capacity to deliver high-quality and reliable service, as evidenced by the positive reviews and overall average rating. However, the negative feedback indicates significant inconsistencies in service delivery and customer experience, particularly concerning communication, timeliness, and the performance of certain staff members. While the business has clear strengths, addressing the reported weaknesses is crucial for ensuring consistent customer satisfaction and maintaining a reputation for reliability across all interactions.
Fantastic experience with Capital Auto and Akshay. Job was understood clearly, professional recommendations given by them and executed very well. Reasonable price as well. The delivery of my car was an added bonus. Thank you Akshay!
I cannot recommend this company. When I picked up the car, I walked in and just asked for the company car. I have never been there before. They didn't know me at all. Still I didn't have to identify myself or proof that I am authorised to take the car. I was just handed the car keys and pointed in the direction where it was parked. Furthermore, the car was filthy. Empty bottles and food containers, old rugs. The car wasn't vacuumed. No one did a handover with me. I had to go back to the office to request to have some sort of handover.
Very unprofessional.
I have been using Capital Auto Repairing for a few years and the experience is deteriorating rapidly. Half the requested services were not carried out and parts promised to be sourced never got back to me after following up. Chandu is very unprofessional and not familiar with client service at all
I have been using Capital Auto Repairing for a few years and the experience is deteriorating rapidly. Half the requested services were not carried out and parts promised to be sourced never got back to me after following up. Chandu is very unprofessional and not familiar with client service at all
I only do reviews on places and people who truly offered an exceptionally good service. I want to congratulate Akshay from this company. We are insured with New India and had to get a repair done. Capital Auto is their appointed workshop in Dubai. From the first day, Akshay handled our claim in a calm, professional manner. He was also responsive and professional through follow ups. Both my husband and I were truly impressed with this young man. We wish him the best for his future.
I recently visited Capital Auto Repairing LLC for some maintenance on my vehicle which happened due to an accident , and I must say, I am thoroughly impressed with the service I received. From start to finish, everything about my experience was top-notch. It was fast and specially I want to mention the service and response of my Service Agent one Mr. Akshay. he was there for to answer each and every calls and messages, which is to be honest very rare in Auto Service Industry. The work done on my car was completed promptly and with great attention to detail.Overall, I would highly recommend Capital Auto Repairing to anyone looking for reliable, professional, and friendly auto repair services. They have earned my trust, and I will definitely be returning for any future automotive needs. Thank you to the entire team for a job well done!
I recently visited the shop and I am very satisfied with the service I received from Akshay, he was quick on responses and attended to every small details I asked them to fix and made sure that my car handed over to me in best way possible.
Not happy at all, my car has been there for 4 months now. On follow ups I am ignored, delivery promises are made and not kept Chandu is this guy who does not give feedback. My car was even loaded by the police as they parked it outside, and I was not even told about this till I went there to find out. And believe me it is no mayor repairs as well but simple things. Believe me you will not be treated as a customer, and will just be ignored. Up to now I do not know when this car will be completed, and it is not waiting on spare parts at all.
PLEASE do not use this garage. I’ve been going here for my repairs for over 5 years and I’ve made friends. However these people are not trustable and I shall not name them but 1st they have been cheating with the cost and the parts repairs and second most important thing is that I’ve always noticed a trend with my 3 different cars I’ve used over all. Once you take your car here. The repairs do not stop every week or every month I had to take the cars back to them and I had to constantly repair my cars. As soon as I took my car elsewhere. I had no issues other than the parts Capital Auto had replaced previously. They do not use original parts and take cost for the same. I am completely disappointed by this and the people I made friends with. Namely Ajit, Chandu.
The stuff don’t have any respect and bad customer service it was my first this happened to me