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Mobile phone Repair
SPARE HUB MOBILE PHONES
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SPARE HUB MOBILE PHONES is a business that offers a range of services related to mobile devices and technology. The company offers mobile phone repair services, addressing various issues to get devices back in working order. They also function as a cell phone accessory store, providing a selection of items to complement mobile phones. Beyond mobile devices, the company offers services as a computer store, suggesting they may provide computer sales or repair services. Additionally, the company offers services as a mobile home dealer, which is a distinct area from their electronics offerings. Finally, they operate as a cell phone store, likely selling new and used mobile phones.
Customer Sentiment:
Overall customer sentiment appears to be moderately positive, as indicated by the average rating of 4.1 out of 5 across 15 reviews. While a significant portion of reviews express satisfaction with service speed, staff friendliness, and product knowledge, there are also notable negative reviews highlighting concerns about part quality and professionalism.
Service Quality:
Strengths in service quality include efficient and quick repair services, knowledgeable and helpful staff, and a focus on customer satisfaction. However, a significant weakness identified is the alleged use of poor quality or potentially fake spare parts, which directly impacts the reliability and longevity of repairs.
Common Themes:
Recurring positive themes include the speed and efficiency of repairs, the helpfulness and friendliness of the staff, and the perceived accuracy of information provided by sales personnel. Conversely, a prominent negative theme revolves around the quality of spare parts used and instances of perceived unprofessionalism.
Final Assessment:
Based on the available reviews and overall rating, the business demonstrates strengths in customer interaction and service speed. However, the recurring concerns regarding the quality of spare parts are a significant detractor and raise questions about the long-term reliability of their repair services. While many customers report positive experiences, the negative feedback regarding part quality warrants attention and suggests potential inconsistencies in service delivery. Further investigation into the sourcing and quality control of spare parts would be beneficial to ensure consistent high-quality and reliable service.
Amazed by the talent of sales man👌 combination of massive product knowledge, quick repair skill. Most importantly no false informations.. all informations he shared with me was accurate and beyond business..👏🏻
Poor quality spare parts. Pathetic service and staff.
Really very nice products. Very good perfect service
This shop offers quick repair services and has a friendly staff that is always willing to assist customers. Every repair is done efficiently and effectively and they prioritize customer satisfaction. Staff is friendly and helpful, so it's an stress-free and enjoyable experience.
Very bad person not a professional and sell fake parts and tell its original
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