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Delight International Facilities Management - FM services | Deep Cleaning | Handyman Services
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Delight International Facilities Management is a business that offers a comprehensive range of facility management services. The company offers cleaning services, including deep cleaning and house cleaning, as well as window cleaning. They also provide air conditioning repair and HVAC contractor services. For electrical needs, the company offers electrical installation services. Their handyman services cover a variety of tasks, and they also have plumbers and masonry contractors available. Additionally, the company offers general property maintenance services.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 4.1 out of 5 from 87 reviews. While some customers express high satisfaction with specific services and staff professionalism, others report significant issues with communication, planning, and customer service interactions.
Service Quality:
The quality of service delivery seems inconsistent across different service types. Positive feedback highlights efficient and careful work, particularly in cleaning and specialized services like chandelier cleaning. However, negative reviews point to poor planning, delays in response and quoting, and a lack of attention to customer requests, suggesting potential inconsistencies in operational execution and management oversight.
Common Themes:
Recurring themes in the reviews include both praise for the quality of the work performed by the on-site staff and significant criticism regarding communication, responsiveness, and the attitude of some management or contact personnel. Pricing is also mentioned as a potential concern in at least one instance. The disparity between the quality of the hands-on service and the administrative/communication aspects is a notable pattern.
Final Assessment:
Based on the provided reviews and overall rating, the business demonstrates the capability to deliver high-quality service in certain areas, particularly through the efforts of their on-site teams. However, issues with communication, planning, and customer service interactions, as highlighted in several reviews, indicate areas for improvement. While the average rating suggests a generally positive customer base, the negative feedback points to potential inconsistencies in reliability and overall customer experience, particularly in the initial stages of engagement and project management.
I am very satisfied with the chandelier cleaning service done by your staff. They were 6 of them, very gentle handling the light, tiny, crystals, v hardworking, able to communicate english well and for 6 chandeliers included 1 huge one took only 2 hours. The most important part is the charges is very cheap & reasonable as compared to other cleaning companies that ive asked.
I had heard amazing things about Delight but I have been utterly disappointed. They are still not finished with the job but the site manager didn't pay any attention to my requests and were random in sending local delivery items. I had made.myself very clear on what I needed but the site manager kept interrupting me. The supervisor on the day was very easy to work with, however due to poor communication, the service was definitely affected. I wouldn't recommend them and wouldn't be going back to them. Despite my request I needed kitchen first, they only had 2 packers in the kitchen! Which meant the kitchen stuff didn't come all or in 2 loads, this is a very bad planning on their part. I requested to put 4 people in the kitchen but the operational manager was very dismissive. Having said that their packers been extremely careful so far in bringing our items, their packers are very good and careful, however the communication and not following my specific instructions and requests have caused me a great inconvenience. I still have 2 more days with them, they seem to have spread themselves thin with all the work.
I recently had the opportunity to experience the facility management service provided by Delight facility, and I must say that it exceeded my expectations in every aspect. From start to finish, their commitment to excellence and attention to detail were evident, making them a standout in the industry.
If I can give them 0 stars I would I have called them for maintenence of windows for 3 story villa They responded very late and I kept reminding them to come and check because the need to do visual inspection They finally came. Now wanting quote phase I reminded them about sending quote shortly after inception then again 8 days after, and again today that I need quote to check and start the job , yet they respond to me that they can't reach the team that did inspection and no useful information. I do not recommend this to anyone
The cleaning service provided was very good, and the staff who visited our office were highly professional and efficient. However, the pricing was quite high, which was disappointing. Additionally, the person I contacted, named Yasna, was rude and arrogant, which negatively affected the overall experience.
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