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Computer Repair
Sunrise computer and Network LLC
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Sunrise Computer and Network LLC is a comprehensive technology service provider. The company offers a wide range of services including computer repair, business networking solutions, and computer security services. They also function as a computer accessories store and a computer store, providing hardware and peripherals. Their expertise extends to computer networking services and general computer support and services. Additionally, the company offers printer repair services and acts as a toner cartridge supplier, catering to various business and individual needs.
Customer Sentiment:
Overall customer sentiment appears to be moderately positive, as indicated by the average rating of 4.1 out of 5 across 23 reviews. While a significant portion of customers express satisfaction with the technical expertise and successful resolution of hardware issues, there are notable instances of negative experiences, particularly concerning punctuality and software installation services.
Service Quality:
The business demonstrates strength in diagnosing and repairing hardware problems, with multiple reviews highlighting successful laptop and printer repairs. Specific technicians are mentioned positively for their technical skills. However, inconsistencies in service quality are evident. Issues with keeping appointments, communication regarding delays, and the cleanliness of returned devices detract from the overall service experience. The handling of software installation issues, specifically the lack of guarantee and requirement for repeat payment, is a significant area of concern.
Common Themes:
Recurring positive themes include effective hardware repair and the technical proficiency of staff. Negative themes center around scheduling and punctuality, communication breakdowns, and unsatisfactory experiences with software installation services. The contrast between successful hardware repairs and problematic software services is a prominent pattern.
Final Assessment:
Based on the available data, the business appears to be a reliable option for hardware repairs, particularly for laptops and printers. Their technical capabilities in this area are frequently praised. However, potential customers should be aware of potential inconsistencies in scheduling and communication. The service for software installation appears to be a significant weakness and may not be reliable. While the overall rating suggests a generally positive customer base, the identified weaknesses indicate areas where service delivery could be improved to ensure a consistently high-quality and reliable experience across all service offerings.
Dont know about repairs but a very bad place for installing software. They installed Adobe software (installed a month ago), which I cannot work, and software shutsdown within 30 seconds. Went agin for rectifying the issue. They say no guarante, and I have to pay again for reinstalling. I recommend don't go for software installation I don't know about their services in hardware repairs this review is only for software installation
One of the best service centre in Musaffah. Excellent service and the staffs are very professional. I highly recommend this place.
They definitely helped fix my laptop's audio driver problems. Would recommend Nivas for his good technical skills!
They explicitly told us to come at a given time. However, when we got there, the shop was closed. We tried calling many numbers before finally reaching us. In the end, they came 30 minutes later than when they said they would be there to pick up the laptops. The laptops themselves were fine. We asked for a factory reset on the Mac and a screen display change and factory reset on the Surface. The factory reset in the surface was done. However, The surface came quite dirty. Previously, the laptop fell and fractured. Parts of the laptop was still warped, but I don’t think it could ever return to its original state. All in all, the services were rather unprofessional about keeping up with their own promises. But, they did indeed fix the issues.
Very professional work , my laptop was not working had visited multiple shops in Abu Dhabi but couldn't fix . My friend suggested Sunrise computer and I given my laptop for fixing and my laptop got fixed within a week I am so happy for their service and recommend to all if any issue with laptop or printer bring to sunrise computer. Reasonable rate and high quality work. Mr Anil and Nivas thanks to make my laptop work again as I had no hope it will be fixed you guys made it . I appreciate your work. Thanks guys .
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