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Appliance Repair
Home Tech Appliances repair
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Home Tech Appliances Repair is a business specializing in appliance repair services. The company offers comprehensive solutions for various household appliances, including electrical repair, gas installation, and repair services for microwave ovens, refrigerators, washers, and dryers. They also function as a washer and dryer store, providing sales in addition to repair services.
Overall Customer Sentiment:
Based on a significant volume of reviews (139 total with a 4.8 average rating), the overall customer sentiment towards Home Tech Appliances appears overwhelmingly positive. The high average rating suggests a strong level of satisfaction among a large portion of their clientele.
Service Quality and Common Themes:
Recurring positive themes highlight the business's strengths in providing prompt service, friendly interactions, and professional technical expertise. Many customers express satisfaction with the speed and efficiency of repairs, particularly for washing machines. The term "highly professional team" and "good behaviour technician" appear frequently, indicating a positive customer experience with the staff. Affordability is also mentioned as a positive aspect.
However, a notable weakness emerges regarding communication and follow-up. Several reviews indicate difficulties in reaching the business by phone and a lack of responsiveness, particularly in cases requiring follow-up visits. One detailed review highlights a negative experience with a refrigerator repair, citing misdiagnosis, delayed follow-up, and ultimately an unresolved issue that was later fixed by another technician without part replacement. This suggests potential inconsistencies in service quality and follow-through on more complex repairs.
Final Assessment:
Home Tech Appliances generally demonstrates a strong track record of providing prompt, friendly, and professional appliance repair services, contributing to a high overall customer satisfaction rate. Their technicians are often praised for their skills and demeanor. However, the business needs to address the reported issues with phone responsiveness and ensure consistent follow-up and accurate diagnoses, particularly for more challenging repairs. While the majority of customers seem to have positive experiences, improving communication and ensuring reliable resolution of all service issues would further enhance their reputation and service quality.
Honest Review.
Service :- refrigerator
If you're considering them for cheap repairs/work arounds, whilst avoiding the official service center expensive service charges i will not recommed them.
Had an issue with my Samsung refrigerator , contacted them on feb15,2024, reading much positive Google reviews.
Arrived in 45 mins post my call, they opened the unit cover within a minute and started speculations/assumptions about multiple parts which could need a replacement.
Basically my issue was low cooling and water leaking.Freezer was working absolutely fine.
Their technician informed me that water leaking is from freezer to down potion ,need to install a tray on freezer and still cooling not happening means chip need replacement.
We paid service charge for the day,but the problem prevailed.
Then we followed the technician for more than two weeks to fix this issue. In the beginning he told will come on a certain day but didn’t and dates kept changing but never shown up. Later on he stopped answering our calls too. All these time many items stored in the fridge got spoiled. Thinking that this particular technician identified the issue and he will fix it we didn’t try for anyone else until we realized that we were cheated.
The same unit was fixed by another techinican without replacement of any spares at significantly lower price.
I was looking for a technician to fix my washing machine. I'm glad I found this team. The service was fast and professional. The technicians were highly skilled and fixed the machine easily.
I’ve called them 3 Times, no one replied!!!
They are not interested to do business!!!
It’s amazing experience with home tech appliances repair my washing machine repair fixed very quickly and low coast highly recommended 💯
It's so different experience for washing machine fixing I'm really satisfied it's so amazing very highly professional team and good behaviour technician so awesome feelings all the best home tech appliances keep like this thanks for your good service 🙏🏻
Its OK for small repairs
My washing machine is not working well some of their part is broke from in side. I took number from Google and call them. He gave a very quick response and came same day to see problem. So next day he came with new part and fix it. Happy with their services. Only time issue. Otherwise all good.
No one answers the phone
Very promt service , friendly , affordable and a very good professional technician
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