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Appliance Repair
Sharaf DG Sharjah City Centre
Category: Mobile phone Repair
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Sharaf DG is an electronics store offering a wide range of products and services. The company offers consumer electronics, home appliances, IT products, and mobile phones. Customers can find everything from televisions and refrigerators to laptops and smartphones. Sharaf DG also provides various services, including product installation, extended warranties, and repair services. The company aims to be a one-stop shop for all electronic needs, providing both products and support to its customers.
Overall Customer Sentiment:
Based on a total of 778 reviews with an average rating of 3.5 out of 5, the overall customer sentiment appears mixed, leaning towards slightly negative. While a significant portion of customers likely had positive or neutral experiences, the provided sample of reviews highlights recurring issues that contribute to dissatisfaction.
Service Quality:
Several reviews indicate significant shortcomings in service quality. Issues include unhelpful and disinterested staff, lack of product knowledge, poor communication, and unprofessional behavior. Specific instances mention difficulties with staff English proficiency, misleading information regarding warranty policies, and inadequate after-sales support. The provided reviews suggest a lack of consistency in service delivery across different staff members and potentially different branches.
Common Themes:
Recurring themes of concern include:
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Misleading Warranty Information:
Customers report being given inaccurate or incomplete details about warranty coverage at the point of sale, leading to frustration and unexpected costs.
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Poor Staff Communication and Knowledge:
Reviews frequently mention difficulties communicating with staff and a lack of adequate product knowledge, hindering effective assistance.
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Unhelpful Customer Service:
Customers express dissatisfaction with the level of support received from both in-store staff and customer service channels when issues arise.
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Inconsistent Service Quality:
Experiences vary, with some reviews highlighting particularly negative encounters at specific locations or with certain individuals.
Final Assessment:
While the average rating suggests a degree of customer satisfaction, the detailed reviews provided reveal significant areas for improvement. The business appears to struggle with consistent service quality, clear communication, and reliable warranty information. Addressing these issues is crucial to enhance customer trust and improve the overall service experience. Potential customers should be aware of these reported inconsistencies and exercise caution, particularly regarding warranty terms. The business needs to invest in staff training, improve communication protocols, and ensure transparency in its policies to deliver a consistently high-quality and reliable service.
Disappointing Service and Misleading Warranty Policy I recently purchased a product from and opted for their extended warranty, assuming it would provide peace of mind. Unfortunately, my experience has been far from satisfactory. Firstly, the service I received was subpar. The staff was unhelpful and seemed disinterested in addressing my concerns. When I raised issues with the product, I was met with excuses rather than solutions. Secondly, the warranty policy was not clearly explained at the time of purchase. I was led to believe that the warranty would cover all repair costs, but when I tried to claim it, I was informed that I would have to pay additional charges. This was never mentioned upfront, and I feel misled by the lack of transparency.
I had a disappointing experience at SharafDG with the screen protector seller. He struggled with English, making communication difficult. Before purchasing, I was assured that there was a warranty if my screen broke after a fall. However, after I paid, I was told the warranty only covers replacing the screen protector, not my phone screen. I informed the manager, expecting a solution, but he was unhelpful. Instead of addressing the issue, he just repeated the same response. Customer service was no better they didn’t offer any real assistance. This was a frustrating and misleading experience. SharafDG needs to improve staff communication and customer service to avoid misleading customers.
Very Bad after sales service. I had bought a JBL partybox from here.. During the sales the sales person seems to be very polite. After the sales when I called him for a small query. He was just not willing to speak even. Pathetic attitude. Dear management. Pls look into this person his name is Mr Suzan. I did not buy this product not because of him .. because of the brand !!.
Very bad experience at Sharaf DG at City Center Sharjah. I haven't seen this much worst customer service any where else. *Making customers to roam around and go behind staffs to buy a product and get screenguard done even after payment done. *After placing somebody else empty cover and sending home. On the way home staff called and treatened and told, they will inform police. * I dont recommend this store to anybody who visit UAE. * This store will degrade reputation of #CITY CENTRE SHARJAH too. Being a tourist from NZ, this was an unacceptable experience. Bought screenguard from them, that also of cheap quality. ( they only fixed it)
We have always trusted SharafDG for our devices, but this has been our worst experience ever. A "SUPERVISOR" named "BOLA", LACKED PRODUCT KNOWLEDGE. We pre-ordered an iPad on March 10, emphasizing urgency. We collected the item, he gave us the wrong Magic Keyboard (Pro instead of Air) and insisted it was compatible despite our attempts to explain. After wasting time, we received a refund but NO APOLOGY—COMPLETELY UNPROFESSIONAL. This is the only BRANCH that has the WORST CUSTOMER SERVICE!!!
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