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Appliance Repair
Emax City Center Sharjah
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Emax is a leading electronics retailer. The company offers a wide range of electronic products, including televisions, home appliances, mobile phones, laptops, and cameras. Emax also provides various services such as product installation, extended warranties, and repair services. The company aims to provide customers with a comprehensive shopping experience for all their electronic needs.
Overall Customer Sentiment:
Based on the provided reviews and the overall metrics (250 reviews, 4.5/5 average rating), customer sentiment appears generally positive, indicating a high level of satisfaction. However, a notable minority of reviews express significant dissatisfaction, particularly concerning post-purchase support and transparency regarding offers and insurance.
Service Quality:
Strengths in service quality are frequently highlighted, with multiple reviews praising the knowledge, helpfulness, and attentiveness of individual staff members and store management. Positive interactions during the sales process are a recurring theme. Conversely, a significant weakness is identified in post-sales service, particularly regarding the handling of insurance claims and the clarity of promotional offers. Instances of perceived miscommunication and unhelpful responses to issues negatively impact the perception of service reliability.
Common Themes:
Positive themes include knowledgeable and helpful staff, good in-store experience, and effective sales assistance. Negative themes center around issues with insurance coverage and claims, discrepancies between advertised offers and actual outcomes, and poor post-purchase customer support. The handling of problems after the sale appears to be a critical area for improvement.
Final Assessment:
While the business generally delivers a positive in-store experience and benefits from a high average rating, the inconsistency in post-purchase service and transparency regarding offers and insurance presents a significant challenge to delivering consistently high-quality and reliable service. Addressing the issues raised in negative reviews, particularly concerning insurance and problem resolution, is crucial for maintaining customer trust and ensuring long-term satisfaction. The business demonstrates strengths in the initial sales interaction but needs to enhance its support and communication protocols for post-purchase scenarios.
I am your regular customer. from emax .but Yesterday I bought an iPhone 16pro max from the location ...... when I asked the price they told me 4699 AED with a cover then when I asked how much discount they said they would give me 100 AED. Then I did ok and paid then when I asked about the mobile cover they refused to give me the mobile cover. After I told them the matter your service man did not take it seriously.. Note: Your service man did not tell us that if the mobile back cover is not given because of the 100 dirham discount. Service man are not good because they say one thing and another đź’”
I bought an iPad from E-max( in this location specifically),and my son accidentally broke it in school . I had paid 400 dirhams for insurance, but they refused to cover it or help me file a complaint. Their response? “This is your problem. Go and complain.” After I went to the Apple store , they later told me E-max scams customers overcharging for insurance (it should be 100 dirhams, not 400!) and refusing support.They have terrible customer service , and they are very rude .They take your money and send you to Apple when issues arise. If you want to buy Apple products, go to the official Apple Store—don’t waste your money here!
I brought a new Samsung galaxy S25 ultra the offer was good and the Staff Nazmin was good & knowledgeable in explaining the offer features of the phone and discounts applicable thanks
I purchased S24FE, assited by gentlemen Minhal. Outstanding experience. He didn't convince instead offered the features. Overall staff experience was great. Store Manger was on the floor often checking on customer making sure they are attended. Most staff was multi tasking.
It was a fantastic shopping experience at Emax scc. Pooja, vinod and the store manager Ms, priya were outstanding, will love to visit again and again just for their best services. I will suggest my friends as well to visit this store only . Highly recommended electronics store in shj.
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