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Mobile phone Repair
Minutes
Category: Mobile phone Repair
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Minutes is a business that offers a variety of repair and duplication services. The company offers key duplication, mobile phone repair, and watch repair. They also provide shoe repair services and create rubber stamps. These services cater to common needs for repair and duplication of everyday items.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.9 out of 5 across 460 reviews. However, the provided sample of reviews reveals a significant divergence, with a mix of highly positive and strongly negative feedback. This suggests a potential inconsistency in service delivery.
Service Quality:
Positive feedback frequently highlights helpful, efficient, and friendly staff, particularly mentioning individuals by name for their excellent service in watch repair and other services. Specific instances of successful and professional watch repairs are noted. Conversely, negative reviews point to significant issues with service quality, including poor phone screen protector installation, defective phone display replacements with non-original parts, and damage to items during repair. Concerns about honesty regarding warranty and pricing are also raised.
Common Themes:
Recurring positive themes include efficient service and helpful staff, particularly in watch repair. Negative themes consistently revolve around issues with phone repair quality, lack of transparency regarding parts and warranty, and poor customer service when issues arise. The Sharjah City Centre branch is specifically mentioned in both positive and negative contexts, suggesting potential variations in service quality within the same location.
Final Assessment:
Based on the provided data, the business appears to have a strong overall reputation as reflected in the high average rating. However, the detailed reviews reveal concerning inconsistencies in service quality, particularly within the phone repair segment. While some customers experience excellent and professional service, others encounter significant issues with repairs, product quality, and customer service follow-up. Potential customers should be aware of these reported inconsistencies and consider the specific service they require when evaluating this business. The high volume of positive reviews suggests a generally reliable service, but the negative feedback highlights areas requiring improvement to ensure consistent quality across all service offerings.
At the time of buying items they promised warranty for 1 year. And when we visit them after 3 months they say it’s not applicable. Big time lyes. Don’t trust Abdul Rashid. He will promise anything to sell items
Don't get your phone display repaired at this place. They charge heavily for repairs and replace it with a cheap quality one.
They worker told me they would be putting an original display. Went two days later and received the phone only to find a very defective display. When I confronted the worker he changed his statement saying it was high quality not original but the display is far from high quality. On-screen Fingerprint sensor does not work, brightness is very unstable going from too bright to too dim, touch malfunctions. All with a heavy price tag for repair. Never getting anything repaired here. And I recommend not to get anything repaired here.
I kept my watch with them as it was not keeping time. I had to follow up with them a couple of times to get the update. After I almost 2 weeks, they gave me the watch back with a big scratch on the back cover which I believe they did while trying to open it. Furthermore, they did not solve the issue and told me that the watch is fine and is keeping time!!!
Bad experience with them and will never let them touch any of my watches again.
I'm extremely disappointed with the service we received at MINUTES store in Sharjah city Centre. We went in to get a screen protector installed on our phone, but the staff failed to apply it properly. The protector is bubbled and doesn't even cover the entire screen! and after applying it the screen was looking like full of scratches.
To make matters worse, when we tried to politely point out the issue to the staff, they were completely unhelpful and dismissive. They basically told us it was phone screens problem and the screen protector comes (costs 70AED) with that much quality only!!!
The lack of attention to detail and poor customer service is unacceptable. I would not recommend this store to anyone specially the branch in Sharjah City Centre. Save your money and go somewhere else where they actually care about doing a good job.
Following the poor experience at Minutes Shop, we visited EMAX in the same location and were impressed when they efficiently and correctly applied the same type of screen protector within just 5 minutes. We even showed the properly installed protector to the staff at Minutes Shop, hoping to demonstrate that it's possible to do the job correctly, but unfortunately, they didn't seem to care....
Minutes watches watch expert Mr.Rana Majid repaired my Limited Edition watch strap so precisely. Mr.Mujeeb also very hands on with the technicality of the watch functions and found a way to install avery complicated watch strap. The Minutes Quick Services are so competetive in price and affordable. Mr.Rana Majid gave us his gonest advise on how to go about changing the Limited Edition Watch Strap It has been a great experience at "Minutes Quick Services" City Centre, Sharjah. Highly recommend to visit Minutes Quick Services for your Expensive Watches repair and maintenance in budget friendly cost.
Mr Yusuf is very helpful. Customer service is excellent 😊
Mr. Yusuf at Minutes Sharjah did a fabulous job changing my Tag’s battery. Most of all, he managed to clean a leaked battery whilst installing a new one in an Omega constellation all done in a highly professional manner. Thank you! Will definitely recommend. 🫡
Shahed from Sharjah city center branch was very helpful, efficient and friendly as well thanks a lot 🥰🥰🥰🥰
This company is number 1 liar..don't recommend..and to much price the items and services.
Very good service so much appreciate especially mr yusuf and kabayan.. he fix my watch very fast.