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Auto Repair
Samsung Quick Repair Shop
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Samsung Quick Repair Shop, , is a business that specializes in electronics and mobile phone repair. The company offers a range of services including screen repair, battery replacement, and other fixes for Samsung devices. They provide quick and efficient repair solutions to get your electronics back in working order.
Customer Review Analysis Summary
Overall Customer Sentiment:
Based on the provided sample of reviews and the overall average rating of 3.5 out of 5 from 203 reviews, customer sentiment appears mixed, leaning towards dissatisfaction among those who provided detailed feedback. While the average rating suggests a moderate level of satisfaction across the broader customer base, the specific negative reviews highlight significant issues that are impacting customer experience.
Service Quality and Common Themes:
A recurring theme in the negative feedback is dissatisfaction with warranty service and repair quality. Customers report issues with devices not being repaired under warranty due to minor cosmetic damage, and experiencing recurring problems after repairs, such as screens detaching. The cost of repairs is also cited as a concern, with some customers feeling the expense is comparable to purchasing a new device. Furthermore, customer service interactions, particularly via phone, are described as frustrating, with agents perceived as unhelpful and providing inadequate solutions. The lack of effective escalation processes and difficulty in resolving ongoing issues are also prominent complaints.
Strengths:
While the provided negative reviews do not explicitly highlight strengths, the overall average rating of 3.5 suggests that a significant portion of customers have had positive or at least satisfactory experiences. Without access to the positive reviews, it is difficult to pinpoint specific areas of strength, but it is likely that some customers are satisfied with the initial purchase experience or the performance of their devices outside of repair scenarios.
Final Assessment:
The analysis of the provided reviews indicates that while the business may satisfy a portion of its customer base, there are significant and recurring issues related to warranty service, repair quality, and customer support that are negatively impacting customer loyalty and perception. The pattern of unresolved issues and perceived excuses for repair failures suggests potential systemic problems within the service and repair operations. To improve customer satisfaction and build a reputation for high-quality and reliable service, addressing these core areas of weakness is crucial. This includes reviewing warranty policies, enhancing repair processes to ensure lasting solutions, improving customer service training, and establishing effective complaint resolution mechanisms.
"Samsung is a fraudulent company. They refuse to fix products even under warranty and deceive their customers. Never trust them again." Be careful 🛑 Be careful 🛑 Be careful 🛑
Samsung phones and service are terrible. many people have had the same problem. Green lines appeared on the screen of my phone (S20 plus), Samsung solution is trade your phone with a new phone or fixing will be on you! So the main reason behind this Samsung want us to use the phone max for 2 years and buy new one. So noway to buy Samsung ever again, I've been a Samsung fan for more than 10 years but not anymore. Thank you Samsung for your service keep losing customers we are so proud of you!
This is the worst place u can visit samsung is rly big fraud and I'll file a complaint in customer rights They are saying.my mobile out of the warrenty cuz there is a scratch in screen and I just went for slow charging
Very disappointing and dissatisfying customer service of this big brand Samsung. Call quality is very bad, the agent is pretending being polite but actually tickling ur nerves by asking stupid questions and giving stupid solutions to ur problem. Train ur staff and improve ur call quality. Samsung is excellent only when u r buying things from them!
Worst service ever, technicians would try to find any lame excuse to justify their incompetence. Took my phone there for screen replacement, paid an amount equivalent to a new phone just to save my data. They replaced my screen, but ever since I almost go back there on daily basis as the phone back keeps poping up, everytime a new reason is provided, 4 times back to them with the same issue, no solution, No manager to talk to or to escalate the case to. I was told call 800Samsung and log a complaint, Samsung CS told me will get back to you in 48hrs after you drop your phone back to the same service center. What a brilliant service from Samsung. I strongly advise not to go to this service center.
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