Cookies & Privacy
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy
Tire Repair
Ford Service
Category: Auto Repair
Al Tayer Motors, Ford Showroom Sheikh Zayed Road, is a comprehensive automotive business. The compan...
Category: Bicycle Repair
Adventure HQ is a comprehensive outdoor and sports retailer. The company offers a wide range of serv...
Category: Auto Repair
Samsung Quick Repair Shop, , is a business that specializes in electronics and mobile phone repair....
Category: Computer Repair
iRepairUAE is a repair service business that specializes in fixing a wide range of electronic device...
Category: Air Conditioning Repair
DG Help - Times Square Center is a business that offers a wide range of repair services. The company...
Al Tayer Motors Ford Service is the authorized Ford service center for Al Tayer Motors in the UAE. The company offers a comprehensive range of services for Ford vehicles, including routine maintenance, mechanical repairs, bodywork, and genuine Ford parts. Their certified technicians are trained to handle all aspects of Ford vehicle care, ensuring quality and reliability. The company provides services such as oil changes, tire rotations, brake inspections and repairs, engine diagnostics, and air conditioning service. They also offer more complex repairs for transmissions, electrical systems, and other major components. Additionally, Al Tayer Motors Ford Service provides body repair services for accident damage and cosmetic issues. The company uses genuine Ford parts to maintain the integrity and performance of the vehicles they service.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.1 out of 5 from 454 reviews, customer sentiment towards Al Tayer Motors Service Center appears to be generally positive, although there are notable instances of significant dissatisfaction. While a majority of customers seem to have positive experiences, the negative feedback highlights critical areas for improvement.
Service Quality and Reliability:
The reviews present a mixed picture regarding service quality and reliability. Positive feedback often praises the professionalism and helpfulness of specific service advisors, highlighting efficient and supportive interactions. However, negative reviews raise serious concerns about the effectiveness of repairs, accuracy of diagnostics, and communication regarding service status and warranty claims. Issues such as unresolved problems after service, potential oversight of critical components during inspections, and delays in parts notification significantly impact the perception of reliability.
Common Themes:
Recurring themes in the reviews include the impact of individual service advisor performance on customer experience, challenges with communication regarding parts availability and service completion, and inconsistencies in addressing reported issues effectively. Warranty claims and the justification of consumable charges also appear to be areas of contention for some customers.
Final Assessment:
While Al Tayer Motors Service Center benefits from a generally positive reputation and the efforts of competent staff members, the presence of significant negative feedback indicates inconsistencies in service delivery. The business demonstrates strengths in customer interaction through certain advisors but needs to address critical weaknesses in repair effectiveness, diagnostic accuracy, and communication protocols to ensure a consistently high-quality and reliable service experience for all customers. Addressing the issues raised in the negative reviews is crucial for maintaining customer trust and improving overall satisfaction.
For the first time I face an issue with Al Tayer service. I ordered parts for my car in Sept and they forgot to inform me on October that the parts arrived. I only received SMS to notify me of the parts on mid Nov (No calls/emails either). Moreover when I brought the car the warranty team rejected to fix it saying that I should've brought the car earlier. How I am supposed to bring the car if you did not inform me that the parts arrived??? both advisers I had were professional and tried to help but since that department rejected apparently nobody can do anything.
Great service center, I've been a customer since more than 7 years. They're always cooperative with any request. Arturo is the best, he always does his best to help, on time updates, and useful explanation of service outcome/car status.
I am extremely disappointed with the service at Ford Service Center. Just two months ago, while my car was still under warranty, I specifically asked them to check the timing belt during my last service. They assured me that everything was fine. A few days ago, my car suddenly stopped working in the middle of the street, and I had it towed back to the Ford Service Center. After inspection, they told me the issue was a cracked timing belt. This means they either failed to check it properly when I asked or completely overlooked a potential problem. When I spoke to the supervisor about this, the only solution they offered was an unspecified discount, which they couldn’t even confirm. No accountability, no proper explanation—just vague promises that left me frustrated and disappointed. I expected better from Ford, but this experience has shown me that their service is unreliable. If you care about your car’s long-term health, I would think twice before trusting this service center. This will definitely be my last encounter with Ford.
I am writing to formally raise a concern regarding the recent service performed on my vehicle at your service center under the supervision of Mr. Dharnesh Nayak (Service Advisor - Ford & Lincoln Service, Al Tayer Motors, Dubai, UAE). After experiencing an issue with my Ford Explorer (Black, Plate Number: UBR - - 64), I was assured that the necessary repairs had been completed and that any required replacements were made under warranty. However, upon reviewing the service documents, I found no clear mention of the work being carried out. Despite Mr. Nayak’s confirmation that the issue was resolved, the same sound persists when I drive the car, indicating that the problem was not properly addressed. Additionally, I was asked to pay AED 210 for consumable items, with the explanation that these cannot be claimed under warranty. While I complied with the payment, I now feel that the charges were unjustified, as the original issue remains unresolved.
I recently visited Al Tayer Service Center and had an excellent experience. I would like to extend my gratitude to Marc for his outstanding professionalism and support throughout the process. He was extremely knowledgeable, attentive, and went above and beyond to ensure everything was handled smoothly. His customer service truly made a difference, and I highly appreciate his efforts.
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy