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Air Conditioning Repair
Repair Pro-dxb
Category: Auto Repair
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Repair Pro-dxb is a property maintenance business offering a range of services. The company offers plumbing services, addressing leaks, blockages, and fixture repairs. Electrical services are also provided, including wiring, lighting installations, and troubleshooting. They offer AC repair and maintenance to ensure optimal cooling performance. Painting services are available for both interior and exterior projects. The company offers carpentry work, handling furniture assembly, repairs, and custom builds. Additionally, they provide general handyman services for various odd jobs and repairs around a property.
Customer Sentiment:
Overall customer sentiment for Repair Pro appears overwhelmingly positive, as reflected in the high average rating of 4.9 out of 5 across 128 reviews. The majority of feedback highlights satisfaction with the quality of work, professionalism, and efficiency of the team.
Service Quality:
Key strengths consistently mentioned include the high quality of workmanship, particularly in renovation and maintenance projects. Customers frequently praise the team's expertise, attention to detail, and ability to complete projects within agreed-upon timelines. The cleanliness and organization of the work areas are also noted as positive aspects.
Common Themes:
Recurring positive themes include the professionalism and friendliness of the team, their responsiveness, and punctuality. Several reviews specifically mention the effectiveness of communication and follow-up from team members. The ability to handle diverse projects, from handyman tasks to full renovations, is also a noted strength.
Areas for Improvement:
While the vast majority of feedback is positive, a small number of negative reviews highlight potential areas for improvement. These include instances of perceived poor workmanship resulting in damage and concerns regarding diagnostic accuracy and pricing transparency, particularly in the context of initial assessments. Additionally, one review mentions unsolicited marketing communication.
Final Assessment:
Based on the provided reviews and overall high rating, Repair Pro generally appears to deliver high-quality and reliable property maintenance services. The consistent positive feedback regarding professionalism, quality of work, and efficiency suggests a strong track record. However, the business should address the isolated negative feedback concerning workmanship, diagnostic procedures, and marketing practices to ensure consistent customer satisfaction across all interactions. The high volume of positive reviews and the exceptional average rating indicate that these negative instances are likely outliers rather than representative of the typical customer experience.
Fantastic experience with the Repair Pro team from start to finish. I have recently had all the bathrooms completely renovated, and the work done was very high quality. In addition to this, the team were incredibly professional, and clean & tidy. The work was completed very quickly as well, within the timeframe that we had agreed - which is much shorter than other companies had stated. I can’t rate the team highly enough!
Have a number which I've never given to businesses yet getting spam texts from Repair Pro. They're obviously messaging random numbers and spamming them with promo ads.
I wouldn't do business with a company like that
I asked this company to come and carry out a diagnostic to analyze the issues I was having with my water heater, as I had no hot water in the morning but only during the day, and this pattern repeated every day without understanding why. The diagnostic costs 300 AED for one hour of analysis, and depending on the situation, it may lead to a quote.
The technicians came for 35 minutes and told me they had identified the problem — that there was a “short” in the water heater. This explanation was backed by their manager, and they claimed it was causing a fault in the electrical panel, which kept tripping. That, according to them, was why I had no hot water during the night or in the morning when I woke up.
I was then sent a quote for over 10,000 AED to replace the entire water heater.
Very doubtful about their technical assessment, I called another maintenance company, which confirmed that my water heater was a hybrid system: it worked during the day using solar panels and at night using an electric heating element. That element was faulty and needed replacing — which explained why I only had hot water during the day.
I contacted the manager at Repair Pro to express my disappointment and the poor diagnosis by his team, especially after receiving the 300 AED invoice. He confirmed that the visit alone justified the 300 AED charge, even though the analysis was completely incorrect.
I am very disappointed by both their technical approach and, even more so, their commercial attitude.
I had an amazing experience with Repair Pro! They completely flipped my downtown apartment within the timeline they promised, and the results were even better than I expected. The team was professional, detail-oriented, and always kept me updated throughout the process. From repairs to finishing touches, everything was handled seamlessly. Highly recommend them for anyone looking for reliable and high-quality work!
I'm speechless. Never seen such bad work in my life. For a simple silicone job, they damaged the whole bathroom !
Really disappointed. I'm shocked. Very poor results. They took hours to end with this shameful results!
Repair pro work has been great. Honestly, it is top quality, I am impressed. Congratulations ! I asked them to do painting work and also a wooden wall and everything is beautiful, a very precise and qualitative work. Faizan, with whom I have been in touch from the beginning till the very end, did a fantastic follow up. I would like to thank him for his patience and reactivity at all time.
The most professional company in its domain I had to deal with so far. I had big issues dealing with other companies till I got introduced to Repair Pro. They did an excellent job for different projects including handymen tasks and renovation work. The team is very friendly, very responsive and punctual, and do excellent work at a reasonable price. I strongly recommend Repair Pro if you want good job with peace of mind.
We recently had the pleasure of working with Repair Pro and Arun’s team to replace all the air conditioning units in our home, and I couldn’t be more impressed with the entire experience. The project lasted two weeks, and throughout that time, their team was nothing short of exceptional. Their efficiency and expertise stood out right from the start. They tackled every aspect of the job with precision, ensuring that each step was completed on schedule without any compromise on quality. It was evident that they were very knowledgeable, offering practical advice when needed and explaining the process in a way that made us feel confident in their work. One thing I particularly appreciated was how clean and organized they were. Despite the complexity of the job, they left no mess behind at the end of each day, which made living through this major project much easier. I highly recommend Repair Pro to anyone looking for professional, reliable, and high-quality service. They went above and beyond to ensure that the installation was flawless, and we’re very grateful for their hard work! Thank you, Daniel, Arun and team, for an amazing job!