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Auto Repair
Grand city auto services- Car Tire Shop | Car Repair & Car Service in Al Quoz, Dubai
Category: Auto Repair
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Grand City Auto Services is a comprehensive automotive service provider in Al Quoz, Dubai. The company offers a wide range of services including auto repair, auto bodywork, and auto painting. They also provide essential maintenance services such as oil changes, tire repair, and wheel alignment. Customers can find a selection of car batteries and tires at their shop. Grand City Auto Services aims to be a one-stop solution for various car repair and maintenance needs.
Customer Sentiment:
Overall customer sentiment appears mixed, with a significant portion of reviews expressing positive experiences related to service quality, efficiency, and helpful staff. However, a notable number of reviews highlight serious concerns regarding pricing transparency, honesty, and the quality of work performed.
Service Quality:
Positive feedback frequently mentions prompt issue identification, effective repairs (specifically oil leakage and tire work), and professional interactions with technicians. Conversely, negative reviews strongly criticize the quality of repairs, alleging that issues were not resolved or even worsened, and that work claimed to be completed was not.
Common Themes:
Recurring positive themes include efficient service and helpful staff members. Negative themes consistently revolve around allegations of overcharging, dishonesty regarding completed work (specifically wheel alignment), poor communication, and a perceived lack of technical competence leading to unresolved or exacerbated problems. There is also a complaint about inaccurate operating hours information.
Final Assessment:
Based on the provided reviews and the overall rating of 4.3 out of 5 from 111 reviews, the business demonstrates a capacity for delivering positive customer experiences and effective repairs in some instances. However, the recurring and severe negative feedback regarding pricing, honesty, and the quality of work performed raises significant concerns about consistency and reliability. While some customers report high-quality service, the pattern of complaints suggests potential issues with transparency, technical execution, and customer trust in other cases. Potential customers should consider both the positive feedback and the serious negative allegations when evaluating this business.
Do not try to deal with this garage, it is a big scam and not reliable. I paid an amount without any benefit and I lost time and money together. I advise you to stay away from this place. They don't worry about the customers cars
Unfortunately they don't know what they do.
Avoid this place.
Do not try to deal with this garage, they are a big scamers and not reliable. I paid an amount 4000AED without any benefit and I lost time and money together. I advise you to stay away from this place.
Good service by Arman & Mohammed Arash. Reasonable price, responsibly done the tyre works.
I had an excellent experience with DME Auto Repairing! They quickly identified and fixed the oil leakage issue on my car, and the work was top-notch. The staff was professional, friendly, and efficient. I highly recommend them for any auto repair needs!
I took my vehicle to fix some issues. Gopu Vijayan was amazing! He guide me through what we needed to do and made sure everything went smoothly. Truly grateful for him! Very happy with the service I received. Thank you
It's written here that it's 24 hours open but it's not so why you misguiding people and wasting their time
Outstanding service with this garage we got it impressed with you safe and fast mechanical and they found my car issues soon
The worst garage ever I have ever seen. No work to be done. It took forever to fix a very minor problem I mean what in the world is that. Why? And above all it wasn’t fixed. The situation got worse. Very deceitful place just to steal your money. DON NOT FIX YOUR CARS THERE AT ALL EVER.
this garage is big time scammer : small intercooler cost 400 AED and they charged 2800 AED + other charges, technicians with no manners, they don't know how to talk. they told me alignment is done but when I insisted to do it again front of me, I found out that it wasn't done before and they were lying.
their delivered job was so terrible that I have to do that again.
atleast after waisting such money I have learnt lesson to stay away from such garage.
this garage is big time scammer : small intercooler cost 400 AED and they charged 2800 AED + other charges, technicians with no manners, they don't know how to talk. they told me alignment is done but when I insisted to do it again front of me, I found out that it wasn't done before and they were lying. their delivered job was so terrible that I have to do that again. atleast after waisting such money I have learnt lesson to stay away from such garage.
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