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Computer Repair
Pro MaxCare Cleaning Services
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Pro MaxCare Cleaning Services is a business that offers a range of cleaning and maintenance solutions. The company offers air duct cleaning services to improve indoor air quality, and house cleaning services for residential properties. They also provide property maintenance services, sanitation services for hygiene, and upholstery cleaning services to refresh furniture.
Overall Customer Sentiment:
Based on a large volume of reviews (830 total with an average rating of 4.8 out of 5), the overall customer sentiment towards Promax Care appears to be overwhelmingly positive. While a small number of negative reviews exist, the vast majority indicate high levels of satisfaction with the services provided.
Service Quality:
Customers frequently praise the quality of the services, particularly highlighting the effectiveness of AC duct cleaning and deep cleaning. Positive feedback often mentions thoroughness, attention to detail, and noticeable improvements in air quality. The technical staff is generally described as skilled and professional.
Common Themes:
Recurring positive themes include punctuality, organization, professionalism of the crew, and flexibility in scheduling. Specific staff members are occasionally mentioned for their excellent service. The annual contracts are noted as being cost-effective.
However, some negative themes emerge from a small subset of reviews. These include issues with administrative communication, particularly regarding follow-up services and appointment scheduling. There are also concerns raised about billing practices, perceived lack of accountability for issues, and in one instance, an inappropriate interaction during a sales call.
Final Assessment:
Promax Care generally demonstrates a strong track record of delivering high-quality and reliable services, as evidenced by the high average rating and numerous positive reviews. Their technical expertise and the effectiveness of their cleaning services are key strengths. While the administrative and communication aspects appear to be areas for potential improvement based on a limited number of negative experiences, the overall pattern suggests that the business largely meets customer expectations and provides valuable services. The positive feedback significantly outweighs the negative, indicating that Promax Care is a reputable and effective service provider for the majority of its customers.
5 star for selling services and taking money. 0 star for providing follow up services on the product they sell. They charge high rates and use third party vendors to provide services. When I reached out to shweta she said she would get back to my wife but didn't bother. Did not expect such poor service
After the AC duct cleaning in our Office, our staff felt more oxygen to breathe. The cleaning staff and office Staff who assisted our request were really accommodating. I can recommend this company to our sister company.
Been using ProMaxcare for the AC duct and Deep Cleaning services for a few years now. Love how professional their crew and contact center is. Very flexible around scheduling of services and most importantly they have always been punctual. Team Suraj performed the cleaning services this time round. Excellent work and I'm very impressed with the thoroughness. Will definitely recommend anyone looking for AC duct and Deep Cleaning services. Their annual contracts work out very cost effectively compared to scheduling individual services.
I had so many companies coming and going pretending to have fixed to do my house’s AC but the reality was that it was hit and miss. Only when I learned about Promax care that my problems were properly resolved. I mention specifically the staff in the office and Sheer and Mohsin who did most of the work on the ground. He was excellent ! Very happy with this service !
I recently used Pro Max Cleaning Services, and I couldn’t be more pleased! The team was punctual, thorough, and paid attention to every detail. Suraj was professional, approachable, and made sure everything met my expectations. I highly recommend their services to anyone looking for a reliable and efficient cleaning company!
My recent interaction with ProMax left me thoroughly disappointed and questioning their professionalism. Initially, I was intrigued by their offer of a "free demo," but that enthusiasm quickly dissipated when the conversation took an uncomfortable turn.
During the call, everything seemed to be progressing smoothly until the representative abruptly asked, "Will you and Sir be there at home?" I was taken aback by this assumption and questioned, "What do you mean, sir will be there?" The response was even more concerning: "Oh, I mean your husband."
This blatant attempt to determine the gender and marital status of the decision-maker in my household was not only intrusive but also incredibly outdated. Why should my relationship status or the presence of a male partner dictate my eligibility to evaluate their services? It's disheartening to encounter such narrow-mindedness, especially from a supposedly professional entity.
ProMax, it's imperative that you review the interactions your associates have with potential customers. This incident highlights a glaring lack of inclusivity and professionalism within your organization. In a diverse and progressive society like the UAE, such discriminatory behavior is unacceptable and goes against the principles of equality enshrined in the law.
I urge ProMax to reevaluate its training programs and instill a culture of respect and inclusivity among its staff. Every customer deserves to be treated with dignity and without prejudice, regardless of their gender or marital status.
One of the worse cleaning services ever. Not professional, not clean and not honest… their work is not even worth one aed. If they pay me or offer me a free service i will not take it.
Superb service!! Punctual, organized, clean, helpful, patient, professional, effective, kind, trustworthy, respectful. I've used this company few times now and I'll keep calling them.
Terrible service. Doesn't bill you for the services provided but does take the money. Thereafter states that it was a "complimentary service" therefore they aren't responsible. Obviously the workmen took the extra money that was paid for and kept it to themselves. Poor workmanship which resulted in a pipe bursting and the entire house getting flooded. Will not recommend to anyone.
very rude and didn't respond to my calls nelufur the one who is responsible of AC maintenance whatsup never gave me an appointment, the technician are good the administration is bad