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Mobile phone Repair
Mobile Outfitters
Category: Mobile phone Repair
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Mobile Outfitters is a business specializing in mobile device services. The company offers a range of solutions including mobile phone repair, addressing issues with various makes and models. They also function as a cell phone accessory store, providing a selection of products to complement mobile devices. As a general repair service, they handle different types of device malfunctions. A key service offered is screen repair, fixing damaged or cracked screens on mobile phones.
Customer Sentiment:
Overall customer sentiment appears to be largely positive, as indicated by the high average rating of 4.8 out of 5 across 410 reviews. This suggests a strong base of satisfied customers. However, the provided sample reviews reveal a significant minority of negative experiences, highlighting areas for improvement.
Service Quality:
While many customers praise the quality of screen protectors and installation services, particularly mentioning specific staff members positively, there are concerning reports of poor workmanship and product durability issues. Instances of screen protectors peeling off quickly, being misaligned, and leaving unprotected areas point to inconsistencies in service execution.
Common Themes:
Recurring negative themes include issues with the quality and longevity of certain products (like the "fusion protection"), poor customer service experiences related to management responsiveness, and problems with the application of screen protectors. Positive themes center around effective screen protector installations and perceived value for money.
Final Assessment:
Based on the available data, the business demonstrates a strong overall performance reflected in its high average rating. However, the negative feedback, though representing a smaller portion of the total reviews, indicates critical weaknesses in product quality control for certain offerings and potentially in management's handling of customer issues. While many customers receive high-quality service, the inconsistencies reported suggest that the business does not consistently deliver reliable service across all products and interactions. Addressing the specific issues raised in negative reviews, particularly regarding product durability and management responsiveness, would likely further enhance customer satisfaction and solidify the business's reputation for quality and reliability.
Great job of installation of clear coat by Mr.Darsanand on my iphone. Superb.. Loved it!! Will definitely recommend to my friends! 🤩😁
I did the fusion protection on S23 Ultra which is like AED 290 something, the phone looks dull and dirty, even the protection came off from the side within 1 week. I know lifetime warranty is there but i cant just go every week to claim and pay AED 21 everytime I would not recommend it, better apply a normal screen protection ( change every 3months) it would look clean and buy a good phone cover like spigen which would last 1 year easily.
Terrible job done asking me to wait 24 hours before my screen become clear. The back screen guard is off center and has unprotected space at the bottom. The watch as well is not stuck properly.
This is the best 👌 place for mobile 📱 and tab screen protectors. They offer good discounts at cheap affordable prices👍🏻 I put a screen protector on my Samsung mobile 📲 phone and it is amazing 👏 I recommend everyone to come here for putting the best quality 👌 screen protector on yhe market on their phone.
This is the worst service ever. Their manager is not even responding when the staff call him, he is not there !! This manager mohammed i dony know who hired him i left this place even more angry because of him!!!!! Fire this guy is not even responsible for your shop!!!
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